As Network Operations Lead (GSR8), based in India you will be a technical lead supporting Ford's Enterprise Network Operations transformation along with Security operations.  You will be supporting the 24x7 Global Network Operations (LAN/WAN, Security & Proxy) team to a center of technical excellence and customer Advocacy.  The Global Network  & Security Ops lead is responsible for successful Network Operations including the incident, change implementation and problem management procedures.  This is a key role to ensuring the support of network availability Global Network Product offerings.  This position will be part of Ford's Enterprise Tech Operations department and will report to the Reginal Network Operations supervisor, based in same or another region.  The lead needs to lead and ensure "Always On" (24 x 7) availability of Ford Global Network Product offerings, working with Network Operations Peers from other regions.

 

This role will also be driving towards supporting full observability and Monitoring, process response, and technical capability to ensure customer up time of 99.999%+.  We are supporting to significantly reduce the number of incidents and reducing recovery time during an incident. Includes following the KPI Metrics to achieve meaningful customer satisfaction and uptime.  This position requires a wide range of skills and experience.

 

Support the technical Incident Management Calls and Change Controls through STRONG Technical Network Knowledge, Operational capability, and strong communication skills. End-to-end Network & Security Troubleshooting during Incidents. Demonstrate technical excellence through technical knowledge. Work with global Network Operations leads peers for supporting the global 24x7 shift operations. Advocate and ensure that high quality Follow the Sun (FTS) is delivered to receiving teams.  As well as support on-call schedule and shifts are available. Support continuous improvement in service management for Network Services leveraging enterprise tools and processes (Incident, Problem &Change) and focusing on customer value optimization. Supports implement best practices and processes for Network  & Security Operations services to maintain availability, reliability, scalability, and security.  Support for effective SRE Monitoring and FSO (Full Stack Observability) on system performance and overall health, troubleshoot issues, and implement corrective actions.  Collaborate with the Network LAN/WAN & security  Engineering/development teams to optimize infrastructure for application performance and scalability. Support team members to achieve technical network excellence thru experience, and network Certifications and support training requirements. Able to support the team to develop continued improvements leading to an “always on network capability.  Support and ensure that high quality follow the sun is delivered to receiving teams. Actively participate in escalations requests. Support a proper follow-up to Business escalations, BR, and DOR.  Support assurance of up to date sw releases, targeted LDOS, and PSIRTS (security updates) Support Network Security Service offering teams to ensure successful change controls.