Responsibilities\:-

Product range - DX machines , Gas based PAC machines, Chillers , PAHU units.

1)Safety - Be a promotor of safety and deploy safety guidelines on site during work. Use PPE and safety policies . Zero Incident & Zero Accident as a key achievement.

1)Operational Efficiency -  Achieve less resolution time of breakdown calls, Attend and resolve BD calls as per agreed SLA of AMC /Warranty customers . Execute Service Project - Do site survey and submit SOW. Execute the Installation and commisioing of cooling machines..  Service project include Modernization of cooling machines, Audit of data centers for cooling improvement and resolution of short cycling and ongoing issues. Provide solution to customer for modernization.

2) BFS KPI -  Use BFS tool in salesforce for daily time sheet entry  linked to BFS KPI - Adherence, utilization, clocking and productivity. 

3 ) NSS - Achieve customer satisfaction and achieve  NSS country target. Be promotor of Schneider services.

4) Lead generation and IB tracking - Generate Lead (service business enquiries) from field during site visits for complaints. closely work with service sales person for offer submission and successful lead conversion to order winning.

5)  Be a digital  ambassador when visit to site or during work. Utilize BFS platform for digitized task , operate and use necessary software on site to complete task.