Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

REF56957F - Deputy Manager - Process training - Pune (Insurance/London Market/BPO)

 

Vertical: - Insurance

Role: - Individual Contributor

Shift: - UK Shift (12:30pm/1:30pm - 9:30pm/10:30pm)

Mode of work: - 5 days WFO (some hybrid flexibility can be available eventually)

Experience range: - 7+ years of experience in the Insurance domain in a BPO company

Interview Rounds:- 2

 

Absolute must have-

Experience in dealing with US/UK clientsTeam Management experienceExcellent communication skillsMicrosoft Excel & PowerPoint proficiency

Good to have-

London Market experienceTraining experience

 

Job Description

Plan, execute, and monitor all training and development initiatives to enhance team performance and operational excellence.Adhere to established Training Standard Document, governance plans, and other prescribed regulations.Lead training-related change management and compliance programs for the account.Drive content development and instructional design, incorporating the latest technologies and practices to maintain a competitive edge.Ensure measurable ROI from learning investments and demonstrate the value delivered to the business.Enhance training efficiency and effectiveness through the use of training metrics.Create and maintain comprehensive training Management Information (MI) and documentation.Design, develop, and deliver London Market product and process training.Serve as an ambassador for innovative practices and technologies, implementing best practices across the account(s).Develop and lead a team of highly skilled trainers to deliver exceptional training experiences.Implement and manage a robust update management process, ensuring consistency and compliance.Provide one-on-one coaching and constructive feedback as needed to enhance performance.Leverage generative AI and other automated tools to optimise training processes and outcomes.Build and maintain effective client relationships, addressing actions and requirements as per discussions.Liaising with the client to understand training needs for a certain project and effectively implementing tailor made training programs to assist successful transition of the projectReviewing and updating the governance plan as applicableIdentifying training and development needs within a business through job analysis, appraisal schemes and regular consultation with business managers and human resources departmentsMonitoring and reviewing the progress of trainers through one-on-one reviewsEnsuring that statutory training requirements are met (e.g., ISO requirements)Evaluating trainers and training & development programsAmending and revising programs as necessary, in order to adapt to changes occurring in the work environment

QualificationsGraduatePreferred Certification - CII London Market Certification