Job Description

We are growing our Design Operations team at Cash App! The Cash App Design & Creative team works at the intersection of brand and product to shape and choreograph an exceptional customer experience. The Design Program Manager (DPM) role will be embedded in our Operating System organization and our Local workstream, which sits at the intersection of product design, creative, and engineering. You’ll work closely with cross-functional leaders to drive design and operational excellence around our new Local initiative which aims to bring together the Cash App and Square ecosystems to engage customers in their local communities.

You Will

Partner closely with design, product and engineering leadership to establish and codify key processes, resource planning and strategy, that integrate the Square and Cash App design teams and keep them running efficiently and effectivelyInfluence the project vision and direction based on planning or organizational variablesEnsure the teams are on track, facilitate decision-making, resolve blockers and surface challengesStreamline communications to ensure information and knowledge is flowing freelyProactively assess and de-escalate risks, gleaning early signals for when a project or team is headed off track and quickly taking action before an issue arisesEnable continuous improvement during the project, ensuring takeaways are captured, shared, and coordinatedCoordinate project/program reviews, planning sessions, offsites and other team eventsPartner with Head of Design Operations to drive clarity and transparency for your program work; create effective tracking systems and processes that scale with the rest of the Design organization