**You could say we're at the center of the center.** Here at Edward Jones the client is our single focus and our relationships with them are the measure of everything we do. And Service and Operations divisions are at the center of it all. We support our clients, branch teams and headquarter associates in providing the best possible experience. Advocate for our more than 7 million clients through regulation communication, fraud protection and managing their investment distributions. Protect their investments by mitigating risk. And innovate new ways of working. Using insights to create solutions for the future - in the here and now. **Job Overview** **Position Schedule:** Full-Time **The Design Strategy and Delivery team is seeking a Design TestStrategist and design practitioner to lead cross-functional teams in the discovery, design, development, and delivery of amazing solutions for complex problems in strategic planning, process improvement, product design, and service delivery. You will become a core part of the Design organization and work with talented teammates to define and test various concepts and experiences.** Our ideal candidate is full of business design ideas, creative thinking, and strategic thinking who can conceptualize and implement quickly, independently or collaboratively. Believes in working through the problem through investigation and iteration. They can demonstrate strong design and user experience sensibilities with an uncanny level of curiosity; keep up with the evolving landscape of available tools, technologies and resources as well as maintaining a positive energetic approach to the practice of design to solve complex problems with simple, engaging, and elegant solutions. **What you'll do...** + Autonomously lead multidisciplinary teams of associates and leaders to deliver new solutions and/or exceptional experiences through testing and business experimentation engagements (i.e. small scale, focused, and iterative testing) with a focus on de-risking future experiences and increasing confidence in their success. + Advocate for and help drive a culture of testing and in-field experimentation for high priority firm efforts that deliver on key firm objectives and outcomes. + Effectively communicate in verbal and written venues to senior level leaders to present strategic opportunities, align to firm strategy/goals/objectives, and define business cases that clearly articulate the journey toward ideal branch and client experiences. + Negotiate business outcomes with other design leaders and business stakeholders to deliver on testing and experimentation outcomes and opportunities. + Quickly build trusting relationships, and provide guidance and feedback to colleagues and peers in pursuit of continuous improvement. + Demonstrate agility in ambiguous and complex circumstances to achieve the desired outcome. + Exercises strong critical thinking and sound judgment while independently making decisions within division level or department level projects. In doing so, the lead: + Evaluates a range of potential capabilities including change management, experience design and research, test and learn, and project/program management to achieve the project's desired outcome + Gathers and evaluates necessary perspective to independently make decisions. + Investigates and resolves escalations with varying and high degrees of complexity and impact + Identify major project tasks, resources, and coordinate the efforts of internal and external parties necessary to see successful project completion including external consulting firms or partnerships. + Actively advocate the principles of process improvement, human-centered design, data analysis, and change management to a wide variety of audiences to gain the buy-in and understanding needed to drive transformational change. + **Core Skillsets required:** **Test and Experiment Planning** + Demonstrated ability to plan and deploy various business tests and experiments to accelerate and measure the impact of potential concepts and experiences with a focus on alpha and beta testing opportunities (i.e. small scale, focused, and iterative testing). + Identify new testing opportunities within a body of work that accelerate, de-risk, and increase the firm's confidence in future concepts and experiences. + Demonstrated ability to identify and mitigate barriers for test execution. + Conduct and lead the process to identify and prioritize learning objectives for potential tests and experiments. + **Measurement and Analytics** + A passion for a data driven understanding of customer behavior, uncovering opportunities for action, and knowledge of analytical approaches is critical. + Demonstrated ability to develop and communicate a measurement plan to determine success of various tests and experiments that help inform business decisions. + **Coaching and Enablement:** + Demonstrated ability to coach and enable other associates in their pursuit of implementing small scale and iterative testing with branch teams and clients to continually grow expertise. + Demonstrated ability to grow a testing and experimentation capability as well as standardizing and streamlining operational elements Edward Jones' compensation and benefits package includes medical and prescription drug, dental, vision, voluntary benefits (such as accident, hospital indemnity, and critical illness), short- and long-term disability, basic life, and basic AD&D coverage. Short- and long-term disability, basic life, and basic AD&D coverage are provided at no cost to associates. Edward Jones offers a 401k retirement plan, and tax-advantaged accounts: health savings account, and flexible spending account. Edward Jones observes ten paid holidays and provides 15 days of vacation for new associates beginning on January 1 of each year, as well as sick time, personal days, and a paid day for volunteerism. Associates may be eligible for bonuses and profit sharing. All associates are eligible for the firm's Employee Assistance Program. For more information on the Benefits available to Edward Jones associates, please visit our benefits page (https://secure.edwardjonesbenefits.com/fleet/public/index/f914262d-0362-4682-bd1e-0ccd25f1dfb1) . **Hiring Minimum:** $96471 **Hiring Maximum:** $164262 Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf . Read More About Job Overview **Skills/Requirements** **What you'll need...** + Bachelor's degree required in a field of Design, Science, or Engineering or equivalent discipline + e.g. Human Computer Interaction, Human Factors, Instructional Design, Computer Science, Digital or Interactive Media, Communications, Behavioral Science, Psychology, Anthropology + Master's or advanced degree preferred. + Financial services experience highly preferred. + 5+ years of experience in planning and deploying business experiments and tests. Must provide a portfolio highlighting skill and success in this discipline. + 3+ years of Design or Design Thinking experience. + Expertise with design tools and methodologies, test and learn methods and approaches, and systems thinking. + Knowledge of and experimentation with emerging design trends and technologies. + Experience in Devops Methodologies (Agile, Waterfall, etc.) strongly preferred. + Some travel required. **Candidates that live within in a commutable distance from our Tempe, AZ and St. Louis, MO home office locations are expected to work in the office three days per week, with preference for Tuesday through Thursday.** Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Edward Jones is prohibited from hiring individuals with certain specified criminal history as set forth in Section 3(a)(39) and 15(b)(4) and Rule 17a-3(a)(12) of the Securities and Exchange Act of 1934, and conducts background reviews consistent with FINRA Rule 3110(e). A copy of a notice regarding the provisions of the Los Angeles County Fair Chance Ordinance is available at: dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf . Read More About Skills/Requirements **Awards & Accolades** At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received. Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/blog/?\_sft\_category=awards-accolades) Check out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones (https://careers.edwardjones.com/en-CA/blogs/?\_sft\_category=awards-accolades-en-ca) Read More About Awards & Accolades **About Us** Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns. Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging. People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career. View our Purpose, Inclusion and Citizenship Report (https://www.edwardjones.com/us-en/why-edward-jones/about-us/corporate-citizenship/purpose-in-action) . ¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. \#LI-HO