United's Digital Technology team designs, develops, and maintains massively scaling technology solutions brought to life with innovative architectures, data analytics, and digital solutions.
Our Values: At United Airlines, we believe that inclusion propels innovation and is the foundation of all that we do. Our Shared Purpose: \"Connecting people. Uniting the world.\" drives us to be the best airline for our employees, customers, and everyone we serve, and we can only do that with a truly diverse and inclusive workforce. Our team spans the globe and is made up of diverse individuals all working together with cutting-edge technology to build the best airline in the history of aviation.
With multiple employee-run \"Business Resource Group\" communities and world-class benefits like health insurance, parental leave, and space available travel, United is truly a one-of-a-kind place to work that will make you feel welcome and accepted. Come join our team and help us make a positive impact on the world.
Job overview and responsibilities
The Designer UX (product designer) will be an integral part of the CoreUX IKC design team. This role will design and define interactions which will engage our customers. At the core, this role will transform unmet user needs and business opportunities into successful product launches. This role will work to create a best-in-class customer experience for United’s interactive touch-points, united.com, United app and mWeb digital experiences.
• Collaborate with cross-functional teams to define product requirements and design solutions that meet user needs
• User research and analytics. Conduct qualitative and quantitative user research to understand user needs, behaviors, and pain points Analyze user feedback and usage data to inform design decisions
• Create wireframes, prototypes, and high-fidelity designs that communicate your vision and demonstrate your design thinking
• Testing & Iteration: Conduct Usability Testing and gather feedback to refine and improve designs Iterate on designs based on user feedback and analytics to enhance the user experience
• Conduct research through competitive analysis to gain design insights and usability testing to validate your designs identifying areas for improvement
• Work closely with development teams to ensure designs are implemented to the highest standards and for accessibility success
• Use data and analytics to measure the effectiveness of your designs and iterate to improve results
• Design sophisticated UI visuals from concept to execution
This position is offered on local terms and conditions. Expatriate assignments and sponsorship for employment visas, even on a time-limited visa status, will not be awarded. This position is for United Airlines Business Services Pvt. Ltd - a wholly owned subsidiary of United Airlines Inc.
QualificationsRequired
• Bachelor's degree or 4 years of relevant work experience in BA/BS or equivalent proven work experience required
• Portfolio demonstrating your design skills and process
• Examples of sketches, workflows, interactions, and end state work
• Ability to thrive in a fast-paced environment and multitask
• Have 2+ years of design industry experience
• Proficiency in tools like: Sketch, Figma & Usertesting.
• Familiar with WCAG accessibility standards
• Embrace an iterative design process and receptive to feedback
• Understand responsive design, common patterns, user behavior and principles of user-centered design
• Ability to clearly articulate design decisions & the problems they are solving
• Strong verbal and written communication skills
• Positive attitude and be able to work effectively in a team
• Detail oriented with ability to solve problems creatively and effectively
• Maintain a user-centered approach in design perspective and practice
• Must be legally authorized to work in India for any employer without sponsorship
• Successful completion of interview required to meet job qualification
• Reliable, punctual attendance is an essential function of the position