At Mass General Brigham, we know it takes a surprising range of talented professionals to advance our mission—from doctors, nurses, business people and tech experts, to dedicated researchers and systems analysts. As a not-for-profit organization, Mass General Brigham is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve.
At Mass General Brigham, we believe a diverse set of backgrounds and lived experiences makes us stronger by challenging our assumptions with new perspectives that can drive revolutionary discoveries in medical innovations in research and patient care. Therefore, we invite and welcome applicants from traditionally underrepresented groups in healthcare — people of color, people with disabilities, LGBTQ community, and/or gender expansive, first and second-generation immigrants, veterans, and people from different socioeconomic backgrounds – to apply.
Job Summary
Under the supervision of the Support Services Supervisor, coordinates, dispatches and schedules patient transport, messenger, and Laundry Services. Responds and follows up all patient issues via Host Line. The department’s hours of operation is from 7:00 a.m. – 11:30p.m., Sunday through Saturday including holidays.
Qualifications
Required: - Ability to read and communicate effectively in English. Ability to withstand the pressures of continual deadlines and receipt of work with variable requirements. Ability to work independently. Ability to work as a team player. Ability to concentrate and maintain accuracy in spite of frequent interruptions. Ability to be courteous, tactful, and cooperative throughout the working day. Computer knowledge, ability to quickly gain competency in various software applications including hospital specific software applications. - High School graduate or equivalent, with additional computer applications training and supervisory or managerial courses necessary. Minimum of 1-year supervisory experience and customer service training preferred.
Additional Job Details (if applicable)
Additional Job Description
Remote Type
Hybrid
Work Location
81 Highland Avenue
Scheduled Weekly Hours
1
Employee Type
Regular
Work Shift
Evening (United States of America)
EEO Statement:
North Shore Medical Center, Inc. is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.