Req #: 243970 Department: HOUSING & FOOD SERVICES Posting Date: 03/05/2025 Closing Info: Closes On 03/12/2025 Salary: $4,320 - $5,809 per month Shift: First Shift Notes: As a UW employee, you will enjoy generous benefits and work/life programs. For a complete description of our benefits for this position, please visit our website, click here (https://hr.uw.edu/benefits/wp-content/uploads/sites/3/2018/02/benefits-summary-classified-staff-greater-than-half-time-20250130-a11y.pdf) . As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world. UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty. **Housing & Food Services has an outstanding opportunity for a Desk Occupancy Supervisor (Administrative Assistant Supv (NE S SEIU 925 Supv)) to join their team.** Provide oversight of desk operations and occupancy management, including the supervision of student employees, at a regional desk, that serves students living in the associated residential communities. **DUTIES AND RESPONSIIBLITES** Key Management and Occupancy Operations Leadership • Maintain appropriate files and records, including floor charts, key records, check-ins, check-outs, room and hall changes, no-shows and vacates. • Coordinate room change processes including data management, offer coordination, administrative functions and policy advisement. • Submit and track work orders for rekeys, key replacements and building maintenance. • Coordinate desk functions with other units in HFS. • Manage key inventory and building access to ensure building security and resident safety. Desk Operations Leadership • Provide customer service to customers, residents and guests in residence halls. • Provide information to employees, residents, conference guests and campus staff regarding departmental procedures, policies, services, events and activities. • Respond to inquiries from customers, residents and guests for department procedures, policies, and services. • Prepare and maintain correspondence, reports, forms and other communications necessary for effective desk operations. • Plan, document and provide group and individual staff training. • Provide ongoing training to ensure that staff are updated on new and revised policies and procedures that impact desk operations. • Monitor HFS systems, such as SharePoint, for content that relates/refers to Desk Services. • Participate on unit, Department and campus committees and teams as assigned, including process improvement initiatives and capital projects. • Provide coverage for other residence hall desks as needed. Supervisory Responsibilities • Direct supervision of up to 15-25 student employees. • Interview and recommend selection of applicants, conduct training, assign and schedule work, act upon leave requests, conduct performance evaluations for student staff, recommend disciplinary action as needed. **MINIMUM QUALIFICATIONS** High school graduation or equivalent and two years of clerical experience, including one year of experience as an administrative lead / supervisor or equivalent education or experience. Experience that demonstrates: • Two years of experience working in a fast-paced customer service environment. • Demonstrated ability to work alone and as an effective team member. • Demonstrated experience using excellent oral and written communication skills with a diverse college/student population. • Proficiency with PC’s including Microsoft Office Word, Excel and Outlook, databases and the Internet. _Equivalent education and/or experience may substitute for minimum requirements._ **DESIRED QUALIFICATIONS** • Bachelor’s degree AND two years of successful supervisory, administrative and customer service experience in a related field. • Experience interpreting and communicating complex policies, procedures and agreements. • Direct experience working with residence hall desks and conferences. • One year of experience working in an environment covered by Federal Education Rights and Privacy Act (FERPA). **PHYSICAL REQUIREMENTS** Ability to lift 40 pounds. Application Process: The application process for UW positions may include completion of a variety of online assessments to obtain additional information that will be used in the evaluation process. These assessments may include Work Authorization, Cover Letter and/or others. Any assessments that you need to complete will appear on your screen as soon as you select “Apply to this position”. Once you begin an assessment, it must be completed at that time; if you do not complete the assessment, you will be prompted to do so the next time you access your “My Jobs” page. If you select to take it later, it will appear on your "My Jobs" page to take when you are ready. **Please note that your application will not be reviewed, and you will not be considered for this position until all required assessments have been completed.** **______________________________________________________________** University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sexual orientation, gender identity, sex, age, protected veteran or disabled status, or genetic information.