Job details

Country

USA

State / Region / Province

North Carolina

Work Location

Charlotte, NC

Domain

Delivery

Interest Group

Infosys Limited

Skills

Technology|Infrastructure-Contact Center|end user computing and services, site support and executive support

Company

ITL USA

Requisition ID

126126BR

Job description

Infosys is seeking an Onsite Desk Side Support Engineer. This role requires close partnership and collaboration with other Engineers and Subject Matter Experts.

Required Qualifications:
• Candidate must be located within commuting distance of Charlotte NC or be willing to relocate to the area. This position may require travel in the US
• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education
• At least 1 year of Information Technology experience
• At least 1 year of experience with Microsoft desktop operating system and Windows application deployment, configuration, and management
• Microsoft Client OS (Win7,8,10,11)
• Active Directory & it's services, DHCP, DNS
• Print and File share services
• Hardware Break-fix
• Smart Hand Support in Network & Server devices (Basic)
• Patch Management
• Lead the Regional IT Team for technical queries and additional support.
• Windows Client Administration
• Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.
• Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.
• Identify, log and resolve technical problems with software applications or network systems.
• Identify potential changes and system improvements to present to technical teams for consideration and implementation.

Preferred Qualifications:
• Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.
• Where required, administer, and resolve issues with associated end-user workstation network software products.
• Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.
• Basic Expertise in supporting networks devices and servers in business environment.
• Ensure that work is carried out within agreed service levels and in accordance with project guidelines.
• Explain and document technical issues in a clear way to technical teams, business stakeholders.
• Hands on Experience End to End Desktop/Laptop life cycle management.
• Experience and desire to work in a Global delivery environment.
• Good Communication and Analytical skills.


The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.