Basic Qualifications:

6 months of IS Deskside Support work experience in a manufacturing environment. One year experience diagnose and identify software and hardware issues.6 months work experience with staging new computers.Must be able to provide documentation in the original form establishing both your identity and your employment eligibility in the U.S.This position entails access to export-controlled items you must be able to lawfully obtain access to such items.

Preferred Qualifications

Associates Degree in Computer Science/IT/IS from an accredited institution.

 

Deskside Support Specialist        

This opening is with Howmet Aerospace – a world leader in investment casting of superalloys, aluminum and titanium primarily for jet aircraft and industrial gas turbine markets. For more information about Howmet Aerospace, visit us online at www.howmet.com.

Howmet has challenging opportunities for individuals who are excited to engage with us in growing our business. Join us where you will be part of a dedicated team to manufacture high tech products, safely, accurately and efficiently, you will perform a variety of hands-on operations in accordance with standardized processes within customer specifications.

Job Summary

This position provides deskside support and infrastructure support for diverse business uses and manufacturing systems across 3 Business Centers. 

Essential Duties & Responsibilities 

Follows Howmet’s Safety Regulations and Work Rules Handbook along with all departmental specific safety requirements.Work alone or as part of a team to implement, evaluate, procure, support business and manufacturing computer systems and information solutions that meet the needs of the customer adding the most value to the company.  This is to be accomplished by utilizing technically sound methods of investigation, analysis, design, planning, and scheduling.Complete operational support/ASAT tasks of the business and manufacturing infrastructure environment, providing remote and local / on-site support to customers.Assure regular execution of standard operational activities related to business and manufacturing infrastructure for the location.Manage IT projects to include project estimates, status communications, and schedules.  Execute plans including frequent review and communication with customers and stakeholders.Insure client health of both manufacturing and business IT equipment.  Must be able to maintain health of equipment as measured by metrics set by the BU.Lead the discovery, planning and implementation of process and technical improvements that will increase efficiency and accuracy performing IT duties.

Skills and Abilities 

Ability to diagnose and identify software and hardware issues.Work experience with staging new computers.Strong human relation skills with ability to interact with internal and external customers, other support groups, and Business unit or location leadershipMust be able to provide off-hours support as needed.