Job Title: Deskside Support Technician
Job Type: 3-year Part-time Contract
Location: 180 Constellation Drive, Stoney Creek, L8E 5N4
Shift Schedule: Wednesdays, 9 AM to 5 PM
Pay Rate: $30 to $35/hr Inc.
Start Date: ASAP
End Date: 3 years after start date

Responsibilities: On-Site Support Services   Smart hand support for peripheral and networking hardware, including, but not limited to: monitors, keyboards, mice, printers, scanners, routers, wireless routers, switches, and firewalls Deployment of PC/Laptop and other end-user devices Correctly manage tickets in the ITSM tool following appropriate procedural documentation Perform technical diagnosis and repair of defective hardware, including break-fix, support, and assistance for end-user computing devices (desktops, laptops Windows based and Macs, mobile devices, tablets, desk phones, softphones, and printers) Correct problems associated with failure or maintenance of the end user computing devices. Diagnose and resolve software functionality for the operating system and standard desktop applications on the supported platforms (Windows, MacOS, iOS etc.) Maintain asset inventories following applicable procedural documentation using approved Merck tools. Deployment of PCs, laptops, and other end-user devices. Manages ITSM tickets, diagnoses hardware issues, resolves software functionality, maintains site-specific documentation, and oversees asset inventories throughout the device lifecycle
Qualifications A Degree or Diploma in Electronics and CompTIA A+ Certification A minimum of Two to three (2-3) years of experience providing IT Infrastructure field support including troubleshooting hardware, software, and operating system issues and problems and fixing the issues without impacting/violating the hardware warranty or customer security compliance requirements. Must have hands-on experience installing, troubleshooting and fixing desktops, printers, laptops and other computer peripherals hardware problems. Experience or ability to follow installation instructions installing and troubleshooting desktop applications. Basic knowledge of enterprise LAN and WAN setups and concepts. Ability to perform smart hand support under instruction-based activities at sites. Skilled in desk-side support and PC break/fix including basic administration of Windows O/S. Basic Mac O/S support   Good written, and oral communication skills and good people management skills with clients and management.