12 months Job Description: + Provide Level 2 desktop support following current support models and best practices. + Participate on the implementation of global/regional projects and initiatives, making arrangements with local business and third parties, implementing physical changes and escorting third parties on IT restricted areas. + Execute day to day activities related to IT facilities and media handling. + Provide hands and eyes support for other IT groups. + Participate, with Facilities and third party vendors, on the execution of maintenance/new implementations affecting local IT Infrastructure.