Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It’s an opportunity to do something meaningful, each and every day. It’s having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive. 

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you’re someone who cares, there’s a place for you here. Join us and contribute to Sedgwick being a great place to work.

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Top 100 Most Loved Workplace® 
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Desktop Claims Administrator (Bengali Speaker)

The role of the Claims Administrator is to ensure that the claim files assigned are managed and assessed in a professional manner. This will involve working with the policy holder, Insurers, Brokers, colleagues and other professionals to ensure the claim is valid. This position will be based in our Kuala Lumpur office.

Main duties include:

Manage claims from start (first notice of loss) to end (finalisation)Communicate with clients/claimants via phone and email to address queries, request further information and/or supporting documentationExamine documentation and evidence to determine claim validityEvaluate claims based on policy coverage and determine conditions have been met and exclusions have been appliedMaintain accurate, thorough and up-to-date claim file documentation throughout the claims process in the electronic claims management systemEnsure all data and supporting documents are entered into the claims management systemManage an open portfolio of claims in a timely manner, ensuring claims are managed in line with client’s SLAsIdentify and investigate potentially fraudulent claims with referral to Team LeaderModel ethical behaviour and execute job responsibilities in accordance with Sedgwick’s core values, legal requirements, and industrial regulations/policies

Requirements:

A diploma or degree in any disciplineExperience in customer service / administrative role, preferably in the insurance or claims industryPrior experience in handling claims for property, casualty, travel and medical is desired, but not necessarily a requirementStrong written and communication skills in Bengali and EnglishGood analytical and numeracy skillsExcellent interpersonal and critical thinking skillsWorking knowledge of Microsoft Office 365 applications such as Word, Excel, PowerPoint, Outlook and TeamsAble to work independently and demonstrate personal initiativeTime management - ability to multi-task and adapt to priority changeDemonstrates ability to work as a team to deliver our commitment to clients

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.