**QUALIFICATIONS:** + Associate’s Degree in IT or a related field, or equivalent experience. + 5+ years of experience in desktop support or a similar IT role. + Strong knowledge of Windows operating systems and Microsoft Office suite. Familiarity with basic networking concepts and troubleshooting. + Security+ certification or ability to obtain within 90 days of hire. + Excellent customer service skills with the ability to communicate technical concepts to non-technical users. Ability to prioritize and manage multiple tasks in a fast-paced environment. + Willingness to provide occasional after-hours support as needed. **Physical Requirements:** + Ability to lift and move equipment up to 40 pounds. **Desired Skills:** + Experience with remote desktop support tools. + Knowledge of Active Directory and Group Policy. + Familiarity with IT service management tools such as ServiceNow. + Basic scripting skills in PowerShell, batch files, or similar. + Experience working in a government or intelligence community environment is a plus. **_Clearance Requirements_** + Active TS/SCI clearance required and eligibility to obtain a CI poly **Want to learn more about Government Services? Check us out on our platform:** **https://www.wwt.com/government-services** The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees: + Health and Wellbeing: Heath, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program + Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement + Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement + Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program **Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities** WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources. WWT will consider for employment, without regard to disability, a disabled applicant who satisfies the requisite skill, experience, education, and other job-related requirements of the job and is capable of performing the essential requirements of the job with or without reasonable accommodation. World Wide Technology is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or other characteristics protected by law. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please call 1-800-432-7008 and ask for Human Resources.