Desktop Engineer- Application Packager Ashburn, VA Remote POSITION SUMMARY: As an integral member of the CBP End User Device IT Management Services team, the Application Packager will be responsible for analyzing, engineering, and testing application installation packages for Windows Operating Systems using MSI/MSIX, Flexera Admin Studio, and PowerShell in addition to other generally accepted scripting tools and knowledge. Duties for this role include integration of both vendor supplied applications and custom developed applications into the managed desktop environment while adhering to established change management policies and observing SOPs to ensure approved cybersecurity practices during the building/testing/deployment/analysis of software packages in the environment. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: + Create deployment packages, prepare them for testing, impart changes required by test team, and ensure all changes meet the customer’s needs. + Utilize Microsoft Endpoint Configuration Manager (MECM) to distribute content in a large environment by leveraging managed/targeted collections and enterprise deployment/patching cycles. + Perform Tier II/III troubleshooting of issues affecting client workstation systems and effectively communicate with the client while documenting the resolution process using ServiceNow. + Provide MECM progress and status reports regarding deployed applications as required when requested. + Follow and contribute to documentation for the team and peer groups as needed to include SOPs, general technical bulletins, and troubleshooting workflows. + Research and develop desktop technology solutions that ensure consistency and standardization across the enterprise as directed by senior team members. + Assist with maintaining and upgrading the Flexera Admin Server and software and provide documentation review and edits as needed to support the platform. + Stay abreast of new technology and provide detailed assessments of the current platform to support application packaging and distribution. + Familiarity with Active Directory, Azure Active Directory, Intune, troubleshooting Group Policy Objects (GPOs) and Group Policy Preferences (GPPs) and their effects on applications, Operating Systems and general configurations. EDUCATION, EXPERIENCE, & CERTIFICATIONS: + Current CBP Background Investigation -or- US Citizenship with ability to obtain a Federal Public Trust clearance (REQUIRED). + Bachelor’s degree in Information Systems or related field; or, 3-5+ years of relevant IT experience. + Certifications in A+, Security+, Microsoft 365 Endpoint Administrator, or MECM related are a plus. + 3+ years of experience providing application packaging and patching experience in a mid to large scale enterprise desktop system environment. SPECIFIC KNOWLEDGE, SKILLS, & ABILITIES, and QUALIFICATIONS: + Strong understanding of Windows 10 and 11 operating systems + Packaging experience building and editing MSI/MSIX/MST files for enterprise distribution + Ability to multi-task and be creative and innovative in a dynamic, fast paced matrix team environment + Outstanding interpersonal and communication skills with the ability to effectively communicate across diverse audiences and influence cross functionally + Exposure to Cloud Endpoint Management (MS Entra ID, Microsoft Intune, etc.) + Knowledge of Microsoft Endpoint Configuration Manager (or similar product) + Knowledge building and editing MSI/MST files for enterprise distribution utilizing Flexera and AdminStudio. + Experience utilizing scripting and/or programming languages such as C++ (Visual Studio), VBScript, and PowerShell to automate processes and manage system configuration. + Expertise utilizing Microsoft Configuration Manager to create packages, applications, deployments, task sequences and report on associated status of those items. + Demonstrated experience within a distributed environment of at least 5,000 workstations and/or servers, 20,000+ workstations a plus. + Thorough understanding of Windows Installer technology and experience configuring applications for silent or unattended deployments. + Familiarity with Active Directory, troubleshooting Group Policy Objects (GPOs) and Group Policy Preferences (GPPs) and their effects on applications, Operating Systems and general configurations. + Excellent process-oriented skills with regards to configuration management and troubleshooting within a large, complex enterprise. Experience with the same in a DHS component a plus. + Outstanding interpersonal and communication skills with the ability to effectively communicate with stakeholders at any business level. At Indigo IT, we offer an expansive benefits package for our employees, which includes: Medical, Dental, and Vision coverage options. In addition, we offer 401(k) with company match, Group life and disability, Flex Spending Accounts (FSA), Paid Time Off (PTO), Paid holidays, and Education assistance. We also have in house training programs for employees, we reward thought leadership with bonuses and recognition for publishing, speaking, and innovative thought leadership in our industry. Indigo IT is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. This employer uses E-Verify.