Let’s be #BrilliantTogether

OVERVIEW 

The Desktop Engineer Sr. Associate is a key contributor to ISS’s global IT Service Delivery organization. The successful candidate will be a primary contributor to the Desktop Engineering team within IT Service Delivery and enjoys the challenge of implementing and managing technologies used by our workforce in their day to date operations. This candidate must demonstrate solid technical expertise, ability to priorities, willingness to learn and excellent customer success skills. 

The Engineer should be highly independent, drive new solutions and/or resolutions, be confident in handling issues and drive processes with minimum guidance.  The position will also provide 3rd level global support to ISS offices across US, EMEA and APAC as required. Our principles are based on collaboration, best practices industry standards, efficiency, commitment to effective service delivery, and responsiveness to the needs of the business. This role incorporates the traits of an independent thinker, highly engaged communicator, technical expert, and a problem solver.

RESPONSIBILITIES

Infrastructure design, setup with Intune Microsoft Endpoint Management - Responsible for device management, maintaining the Intune/Autopilot environment application packaging/deployment, Windows patching, hardware specs, etc.Administer, and integrate co-management (Intune-SCCM) to Intune Azure cloud. Setup of Policies - M365 Security Products (Microsoft Defender ATP, MDAV, Azure RMS)Strong knowledge of Exchange Online, SharePoint Online, OneDrive for Business, and Teams administration. Package and deploy applications using Intune. Extensive experience with AzureAD and Intune, specifically focusing on Intune implementation and management. Strong understanding of Microsoft 365 suite, its components, and integration with Intune. Demonstrated ability to architect and implement comprehensive management solutions for company-issued laptops. Experience conducting audits, identifying gaps, and implementing security and compliance improvements.  Familiarity with Microsoft Defender and other security tools for endpoint protection. • Strong problem-solving skills, critical thinking ability, and attention to detail. • Excellent communication and collaboration skills to work effectively with stakeholders and cross-functional teams. Microsoft certifications such as Microsoft 365 Certified : Enterprise Administrator Expert, Microsoft Certified : Endpoint Manager Administrator Associate, or related certifications are highly desirable.Microsoft Windows 10 Security and Management (Bitlocker, MBAM, DeviceGuard, Credential Guard) preferredMember of team responsible for Windows 10/11 and MacOS imaging, application packaging creation, verification, security and feature patching, and deployment processes.Build, configure, deploy, and support ongoing usability of desktop computers, peripheral equipment, and software. Build, configure, and deploy software and applications through the management software packages, and conduct audits for unlicensed software; research, troubleshoot, and resolve operational issues. Manage Office365 functions, including managing users, groups, and policies.Coordinate with other IT departments as necessary to assist with the planning, design, configuration, implementation, and deployment of applications and management systems. Review and report on the health of the desktop environment to ensure deployed hardware and operating systems are compliant with security standards, routinely patched and vulnerabilities are addressed.Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, computer conferencing systems, application servers and administrative systems. Assist with Infrastructure/Datacenter management tasks as requiredWork with procurement staff to purchase hardware and software. Assess functional needs to determine specifications for purchases and deployments. Desire to take advantage of training and learning opportunities Ability to function effectively in a fast-paced environment Work collaboratively with 1st/2nd/3rd level support team to ensure that customers receive timely service as required.Document IT desktop engineering procedures as directed.Apply a “business” focus to all assignments and responsibilities, measurement of results, and associated reporting. Support the development and implementation of related global support standards, processes, and documentation. Other duties as assigned.

QUALIFICATIONS

3 years experience in creating, troubleshooting, and deploying autopilot deployments, applications, and patches with Intune and deployment rings.5 years experience in building, installing, configuring, troubleshooting, and supporting PCs and laptops.3 Years Experience in Intune Azure Cloud Migration3 years’ experience supporting Windows 10/115 years’ experience in Microsoft’s Active Directory and Group Policy.3 years’ experience supporting Office 365 products.MacOS device Management – Airwatch or Intune MDM a plus2 years’ experience in a technical expert role.Experience with VMWare Horizon, WorkSpace One, and AirWatch a plus.Experience in scripting, especially Powershell, a plus.Experience in ServiceNow, Jira, Remedy or similar service delivery application a plus.Knowledge of various hardware platforms including Dell, Lenovo, HP, and Apple.Knowledge of and ability to support iOS and Android mobile devices.Knowledge of structured Service Desk functions and operation under ITIL frameworkExcellent written and verbal communication skills, telephone manner and a friendly disposition.Able to define & document IT/Product support procedures as required.Able to learn new concepts and business processes rapidly with the enthusiasm to deliver high quality service.Able to remain calm and focused in a highly pressurized and time oriented environmentAble to coordinate & prioritize effectively & efficiently.A+, Microsoft, or other technology certifications a plus.Bachelor’s degree or equivalent work experience.Strong critical thinking, analytic and problem-solving abilities.Able to demonstrate a high degree of flexibility, including in working hours, to support employees and customers across multiple time zones.

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What you can expect from us

Our people are the moving force behind ISS. We are dedicated to hiring the best, most talented people in our industry and empowering them with the resources and support to enhance their career, health, financial and personal well-being. 

We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We are invested in our people and are working every day to ensure a diverse, equitable, and inclusive workplace.

Let’s empower, collaborate, and inspire one another. 

Let’s be #BrilliantTogether.

About ISS

ISS empowers investors and companies to build for long-term and sustainable growth by providing high-quality data, analytics, and insight. We are committed to positively impacting the environment and society through our market-leading solutions and leading by example.

Visit our website: https://www.issgovernance.com       

View additional open roles: https://www.issgovernance.com/join-the-iss-team/      

Institutional Shareholder Services (“ISS”) is committed to fostering, cultivating, and preserving a culture of diversity and inclusion. It is our policy to prohibit discrimination or harassment against any applicant or employee on the basis of race, color, ethnicity, creed, religion, sex, age, height, weight, citizenship status, national origin, social origin, sexual orientation, gender identity or gender expression, pregnancy status, marital status, familial status, mental or physical disability, veteran status, military service or status, genetic information, or any other characteristic protected by law (referred to as “protected status”).  All activities including, but not limited to, recruiting and hiring, recruitment advertising, promotions, performance appraisals, training, job assignments, compensation, demotions, transfers, terminations (including layoffs), benefits, and other terms, conditions, and privileges of employment, are and will be administered on a non-discriminatory basis, consistent with all applicable federal, state, and local requirements.