Description Our customer who's a leader in their industry is in need of a Desktop Support Technician II to join their team on a 6 month contract to hire basis. Qualified candidates will have 2-3 years of recent experience working in an enterprise environment where they worked as a Desktop Support Technician. More specifically, they will have experience with the end to end process of PC deployments, which includes taking machines from start to end of life cycle. Unboxing, setting up, imaging, testing and deploying. The manager said they like to give a sense of direction and then someone works within that. They don't typically give step by step directions. They will expect this person to do their due diligence with going to seek out the information that they need. Someone who thinks on their feet, has excellent customer service experience and does not sound like a robot. Someone with a voice and is comfortable voicing their thoughts. They give them the tools and the steps, but they will have the freedom to work within that. As a team, they have several projects they are working on all year. They won’t typically be working alone, so most of the time they will be working with 2-3 other techs. They are taking machines from start to end of life cycle. Setting up images, TDR, testing and deploying. They are definitely client facing, so this person needs to be cognizant of that. This has to be someone with strong customer service mindset. They are focused on the creation, a lot of times they have to work with other IT departments. They do mostly windows, don’t really have macs in their environment. Their VM environment has zero clients. They are moving towards thin clients. They use a web interface to move machines within an AD environment. They have their own policies and that helps them to work with the exact client.. Although they’re not exactly “owners”, they do still have some responsibility. There will be some on-call, at some point. Rotation – probably every 2-3 months. There’s a possibility of working before or after normal hours. They also do machine imaging through manage engine, which helps them deploy PC images. They also deploy a lot of programs from there, too. They are also in control of windows updates, which happens monthly. They are the only people that do any kind of group policy. The manager is looking to add a couple people under his group policy team. Skills Desktop, Windows 10, SCCM, Support, Troubleshooting, Active directory, Hardware, Windows, Desktop engineering, Customer service, Deployment, IGEL, teradici, Imaging, Technical support, Application packaging Top Skills Details Desktop, Windows 10,Sccm,Support,Troubleshooting,Active directory, Hardware, Windows, Desktop engineering, Customer service, Deployment, IGEL, teradici Additional Skills & Qualifications Must have an upbeat, patient and strong customer service type of skillset. This role will be on-site with majority of the work being M-F, 7:30a – 4p. Exceptions will occur and some work will be required after-hours and/or on weekends depending on workload. This may also include work at some other off-site locations if our techs need assistance. Experience Level Expert Level Pay and Benefits The pay range for this position is $25.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Birmingham,AL. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.