Responsibilities Are you passionate about technology and providing exceptional support? We’re looking for a dynamic End User Support Specialist to join our team and deliver first-class service to VIP employees through White Glove support. In this role, you’ll be the go-to expert for troubleshooting and maintaining laptops, desktops, mobile devices, video conferencing equipment, and printers. You’ll play a critical role in onboarding, offboarding, and ensuring seamless day-to-day IT operations, all while adhering to Finastra’s asset management policies. What You’ll Do: Manage and support end-user devices (PCs, Macs, printers, mobile devices, etc.) using the latest tools and procedures. Provide onsite and remote technical assistance, troubleshooting issues and resolving incidents with efficiency. Deliver White Glove support for VIP employees, ensuring their IT needs are met with professionalism and care. Handle IT onboarding/offboarding processes and assist with asset deployment, recovery, and disposal. Support video/audio conferencing solutions across Finastra locations, including vendor coordination. Collaborate with Level 2 and Level 3 teams to resolve complex issues while keeping users informed every step of the way. Perform inventory management, asset tracking, and monthly reporting. What You’ll Bring: A university degree or equivalent experience. Strong knowledge of PC, Mac, Windows 11, and iOS operating systems. Exceptional customer service and communication skills. This role is more than just IT support; it’s about creating an excellent user experience and being a trusted partner for our team. Are you ready to make a difference?