At Globus Medical, we move with a sense of urgency to deliver innovations that improve the quality of life of patients with musculoskeletal disorders. Our team is inspired by the needs of these patients, and the surgeons and healthcare providers who treat them. We embrace a culture of exceptional response by partnering with researchers and educators to transform clinical insights into tangible solutions. Our solutions improve the techniques and outcomes of surgery so patients can resume their lives as quickly as possible. 

Position Summary:

The desktop operations technician is focused on global technologies that affect the workspace, the extended workspace, and the subsequent user experience.

Essential Functions:

Technical Support: Provide capable and timely L3 Support for all workspace issuesSystem Maintenance and enhancement: Ownership and continuous improvement of all workspace technologies including but not limited to the desktop image, birthright applications, Microsoft applications, and VPN technologiesKnowledge building: Stays abreast of all current and next generation workspace technologies involving but not limited to operating systems, communications and collaborations, CPU technology, endpoint managementUX Improvement: Enhancing the user experience via UX design thinkingExtended workspace support & enhancement: Ownership and continuous improvement of extended workspace technologies including multifunction printers, warehouse scanners, mobile device management, A/V system, and conference room technologiesProject Collaboration: Works closely with Technical Operations, Cybersecurity, and Service Operations to ensure the workspace is well integrated to project plans.Individual projects: Ability to track and prioritize tasks and milestones to complete focused projectsGroup projects: Ability to work with a project manager or project lead to fulfill tasks as required and provide necessary documentation.Adheres to the letter and spirit of the company Code of Conduct, the AdvaMed Code, MedTech Code, and all other company policies. Ensures Compliance with applicable governmental laws, rules, and regulations, both in the United States and internationally, by completing introductory and annual training and maintaining knowledge of compliance as it applies to your roleRepresents the company in a professional manner and uphold the highest standards of ethical business practices and socially responsible conduct in all interactions with other employees, customers, suppliers, and other third parties

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Qualifications:

Education: Bachelor’s degree in Information Technology, Computer Science, Business Administration,or a related fieldTechnical Skills: Proficiency in IT Service Management especially Continuous Process Improvements,Microsoft Office Suite and business applications such as ERP and CRM systems

 Communication: Excellent verbal and written communication skills with the ability to bridge technical

and non-technical audiencesProblem-Solving: Strong analytical and problem-solving abilities with a proactive approach toidentifying and resolving issuesOrganizational Skills: Ability to manage multiple tasks and priorities in a fast-paced businessenvironmentCompetencies:Action Oriented: Takes initiative and works energetically to achieve results, often seizing opportunities without procrastinationInforming: Provides the information people need to know to do their jobs and to feel good about being a member of the team, unit, and/or the organization; provides individuals information so that they can make accurate decisions; is timely with informationPeer Relationships: Can quickly find common ground and solve problems for the good of all; can represent their own interests and yet be fair to other groups; can solve problems with peers with a minimum of noise; is seen as a team player and is cooperative easily gains trust and support of peers; encourages collaboration; can be candidate with peersPlanning: Creates detailed, actionable plans to meet objectives and allocate resources effectivelyApproachability: Builds open and trusting relationships, making it easy for others to seek advice or share informationIntegrity and Trust: Acts consistently with strong ethical principles, earning the respect and trust of others.Self-Development: Actively seeks feedback and opportunities to grow, improving skills and performance over timeFunctional/Technical Skills: Possesses the knowledge and expertise required to perform specific tasks effectivelyTechnical Learning: Quickly absorbs and applies new technical knowledge to stay current in a field.Creativity: Generates original ideas and innovative solutions to problems, thinking beyond conventional approaches

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

Passionate about Innovation: Improving patient care by delivering advanced technology to ourcustomers is at the core of what we do. We are passionate in our role in improving the lives of patientsby continuously developing better solutionsCustomer Focused: We listen to our customers’ needs and respond with a sense of urgencyTeamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other strongerDriven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients

Physical Demands:

The physical demands listed here are representative of those that must be met by and employee to successfully perform the essential functions of this job.

Required to sit; climb or balance; and stoop, kneel, crouch or crawlRequired to regularly lift and/or move up to 10 pounds, and occasionally lift and/or move up to 25 poundsRequired to possess specific visons abilities, including: close vision, distance vision, color vision, peripheral vision, depth perception and capacity to adjust focus

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Our Values:

Our Life Moves Us philosophy is built on four values: Passionate About Innovation, Customer Focused, Teamwork, and Driven.

Passionate about Innovation: Improving patient care by delivering advanced technology to our customers is at the core of what we do. We are passionate in our role in improving the lives of patients by continuously developing better solutions.

Customer Focused: We listen to our customers’ needs and respond with a sense of urgency.

Teamwork: Working together, anything is possible. We value every person on our team and treat each other with respect. We are accountable to one another and support each other. Together, we make each other stronger.

Driven: We pursue our mission with energy and passion. We are nimble, results-oriented and decisive. We overcome obstacles that arise in our quest to deliver solutions that will improve the lives of our customers and patients.

 

Equal Employment Opportunity:

Globus Medical is an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, age, disability, marital status, pregnancy, national origin or citizenship. We are committed to a diverse workforce. We value all employees’ talents and support an environment that is inclusive and respectful.

 

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.