Company Description

Worldwide TechServices is a global leader in delivering technology services and solutions to the world’s most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world’s leading technology providers, outsourcers, large and small businesses and consumers.

Job Description

The Desktop Service Support - is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated in an end-user computing environment.

 

Qualifications

Responsibilities

Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.Provide support to client identified VIPsResponds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.Perform Install/Move/Add or Change (IMAC) activities.Perform all assigned desk-side support activitiesDisplay outstanding technical and professional services skills at all timesMeet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelinesProactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repairUnderstands and follows all documented service operations policies and procedures.Other duties or certifications may be assigned to meet business needs

 
Education and Experience:

Typically requires technical school certification or equivalent of 2-4 years of relevant experienceCertifications and/or Qualifications:Maintain all required OEM Certifications as directed by ManagementMCSE / CCNP or progress toward MCSE / CCNP is requiredWindows Server with Active DirectoryOffice 365 and AzureMicrosoft ExchangeSharePoint OnlineRouters and routing protocolsFirewalls and security conceptsLinux and Web hostingBackup software applicationsVMware and other virtualization applicationsKnowledge of relevant software and hardware systemsUnderstanding of ITIL methodologiesA+ certification is desiredMay require additional customer-specific certifications or training as required

Skills:
• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.