About Our Company: Delmock Technologies, Inc. (DTI), is a leading HUBZone business in Baltimore, known for delivering sophisticated IT (Information Technology) and Health solutions with a commitment to ethics, expertise, and superior service. Actively engaged in the local community, DTI creates opportunities for talented residents while maintaining a stellar reputation as an award-winning contractor, earning accolades like the Government Choice Award for IRS (Internal Revenue Service) Systems Modernizations. Location: This is a hybrid role, working in the Laurel, MD office 3 days out of the week. Role: Delmock Technologies, Inc. is seeking IT Desktop Support Analysts that will be responsible for providing first and second-tier technical support to end-users, ensuring efficient resolution of technology issues. The position requires strong problem-solving skills, a customer-oriented approach, and the ability to work with cross-functional teams to resolve technical challenges promptly. Responsibilities: Troubleshoots and resolves hardware, software, and network connectivity problems related to desktops, laptops, tablets, smartphones, printers, scanners, and other Supports a variety of commercial software applications, ensuring optimal functionality and user satisfaction. Provides telephone and in-person support to users in directories, standard Windows desktop applications. Provides hardware, software, network problem diagnosis and resolution via telephone or onsite for end users. Provides application support on all Endpoint (desktop, tablet, smart phones, etc.) platforms. Installs, repairs, and supports all endpoint devices, applications, printers, faxes and other office equipment. Contributes information for IT FAQs, knowledgebase and instructions to address commonly experienced technical issues related to configuration, hardware, networking and applications. Develops and executes documented, repeatable processes to troubleshoot desktop services and systems and recommend improvements. Maintains an inventory of IT related assets, including hardware and software on each desktop computer system. Identifies recurring incidents and trends and escalates appropriately. Interacts with customers, via multiple communications methods, per established customer service and quality guidelines. Ensures that requests for assistance are properly logged, assigned and responded to promptly and according to set Service Level Agreements and procedures. Follows-up on support Minimum Requirements: High School Degree or Equivalent. Three (3) Years of Active Directory, Windows OS, SCCM, ITIL Methodologies. Working knowledge of remote connectivity tools (SCCM, Maas360, Azure, Intune). Working knowledge of installing, configuring, and troubleshooting computers in a managed windows network environment. Knowledge of computer hardware and software and general office equipment including copiers, faxes, scanners, tablets, Smart Phones, etc. Knowledge of all Microsoft systems and Microsoft Office (including Outlook) including installation and configurations management. The ability to troubleshoot moderate to complex issues. Preferred/Nice to Have Skills: Associate's degree. Clearance: The ability to pass a background check is required. Recently ranked as high as #3 among HUBZone Companies in a GOVWIN survey, DTI offers a dynamic environment for those passionate about impactful projects, community involvement, and contributing to top-ranking Federal and State Commissionaires project support teams. At DTI, we balance continuous growth and innovation with a strong dedication to corporate social responsibility. Join our talented team and be part of a company that values both professional excellence and community impact. Explore the exciting career opportunities awaiting you at DTI! DTI is committed to hiring and maintaining a diverse workforce. We are an equal opportunity employer making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.