Description • On site support: Need strong soft skills • Experienced with both in person and remote customer support • Ability to deliver set expectations on time • Ability to work with both other engineers and alone • Experience working with executives and senior leadership • Laptop provisioning, Imaging, Pushing Software • Onboarding 10-15 new hires a week • Laptop provision, supporting end users on Tier II/III issues that arise • Rotating VIP on call after hours support (mobile phone supplied) • PC imaging and decommissioning, wipe and clean for retirement Skills Desktop, Windows, Imaging, Hardware, asset management, ticketing system Additional Skills & Qualifications Software Experience: • MS Office, Outlook 365, Active Directory, SCCM, Windows 10 • Apple products(Mac) – only roughly 4% of end users use Mac, 96% Windows • ServiceNow, Remedy is ok – other ticketing systems ok as well Current state: • Onsite technical engineer team of 3 • This group is supported by 24/7 service desk • Handle all the Tier I/II tickets & triage the rest • ~2,000 supported end users • Expected to resolve 3-5 tickets a day On Site Support technician: • End-user support such as incident handling, “how to” questions, status of requests, detailed error analysis/resolution, and interface with other resolver groups  • Service Desk support such as error re-classification and case routing • Usage of the following tools to deliver services: case management tools and knowledgebase, AccessIT portal, SIO workflow system with SAP GUI, and SIAMP • Also coordinates data collection for client litigation requests • Critical thinking and problem-solving skills • Planning and organizing and Decision-making • Strong communication skills • Teamworking- ability to work in proximity of other technicians • Leadership- ability to lead, influence or support other staff members in a professional manner • Adaptability and flexibility Experience Level Intermediate Level Pay and Benefits The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Andover,MA. Application Deadline This position is anticipated to close on Jun 7, 2025. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.