Kforce has a client in San Antonio, TX seeking a Desktop Support Analyst. Technical Support: * Provide hands-on technical support for desktops, laptops, printers, and other peripheral devices, ensuring timely resolution of hardware and software issues * Troubleshoot Windows, Mac OS, and mobile device issues, and handle installation, configuration, and ongoing maintenance * Manage and support software installations, updates, and configurations, including business-critical applications User Assistance & Customer Service: * Serve as the first point of contact for end-users, providing exceptional customer service and support * Assist users in navigating technical issues through phone, email, and in-person interactions, prioritizing and documenting support tickets effectively * Guide users in understanding best practices for system usage and IT security policies Hardware & Software Management: * Configure, deploy, and maintain desktops, laptops, and peripheral devices across the organization * Manage hardware inventory and work with the IT team to ensure adequate stock of essential components and accessories * Support and manage Active Directory users and groups, printer queues, and access permissions Network & Connectivity Support: * Troubleshoot network connectivity issues and support LAN/WAN connections and VPN access * Coordinate with network and server teams to escalate issues when necessary and ensure minimal downtime Documentation & Reporting: * Maintain detailed and accurate records of support tickets, troubleshooting steps, and resolutions in the helpdesk system * Create user guides, FAQs, and other documentation to improve user self-service capabilities and reduce support requests * Report recurring issues to the IT team and propose solutions for long-term improvements