Welcome page RETURNING CANDIDATE? LOG BACK IN DESKTOP SUPPORT Job Locations US-NY-NEW YORK Posted Date 2 days ago(11/7/2024 4:27 PM) Requisition ID 2024-18852 # of Openings 1 Category (Portal Searching) Information Technology Position Type (Portal Searching) Regular Full-Time Overview

Oversee the technical support services for all technical inquiries received via the telephone and/or email.

Responsibilities Ensure that all technical support requests are evaluated and prioritized as per standard operating procedures.For complex issues that Tech Support staff are unable to resolve, assess nature of technical issues to determine appropriate actions.Ensure that the help desk report tracking system is maintained and all calls are followed up.Disseminate information on any problems or potential delays.Follow up with employees to evaluate the effectiveness of resolution.Provide direction and guidance to Technical Support staff.

 

PHYSICAL DEMANDS/WORKING CONDITIONS/MENTAL QUALIFICATIONS

Intermittent physical activity including reaching, prolonged periods of sitting, bending, or lifting (up to 50lbs).

Mental qualifications include ability to analyze and resolve technical support problems and communicate effectively to staff

throughout the organization.

Approx. 10% travel may be required.

Qualifications Associates Degree or equivalent work experience. COMPTIA A+ Certification a plus5 or more years of experience in Help Desk supportAdvanced knowledge of standard office equipmentSoftware technologies should include Windows XP, Windows 7, Microsoft Office Suite, VPN technologies and various other LAN and WAN experience is requiredElectronic imaging, Electronic print, Electronic document management experiences a plusExcellent communication skills (written and verbal) Strong organizational skills and the ability to quickly assess and prioritize Communicate effectively with diverse groups and clients Ability to perform under tight and often stressful deadlines Ability to manage several projects simultaneously Work with peers and team to establish departmental decisions, processes and ensure standardized activities Must understand corporate business objectives, and apply necessary judgment to effectively utilize limited I.T. resources

What We Offer

An opportunity to join an established team and be part of a successful and proven global organization!A competitive compensation program!Large Company Benefits: Medical/Dental/Vision/401K with a competitive company match!Employee discounts on Canon products & vendor discount programs for employees! World-Class Training & Career Development Programs! Options Apply for this job onlineApplyShareEmail this job to a friendRefer Sorry the Share function is not working properly at this moment. Please refresh the page and try again later. Share on your newsfeed Connect With Us! Not ready to apply? We look forward to connecting with you in the future! By joining our Talent Network, you can receive job alerts for new positions that match your skills and experience sent straight to your inbox. Application FAQs

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