Complete Description:
Candidate must be able to:
-Handle difficult situations with clients and turn them into a win for the desktop support team
-work trouble tickets from system
-solve issues desk side and through remote desktop
-answer how to questions and resolve complex issues related to applications, printers, connectivity
-setup and install new PC’s,
-maintain a positive outlook, be professional, and provide excellent customer service
Greater detail outlined in the skills matrix.
Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work week
Skills:
Skill
Required / Desired
Amount
of Experience
General desktop support either client side or remote
Required
3
Years
Desktop - Windows 7 Installation, Support, Patching and Troubleshooting
Required
3
Years
Desktop - Windows XP Installation, Support, Patching and Troublshooting
Required
3
Years
Desktop - Windows XP to Windows 7 Migration
Highly desired
3
Years
Windows networking TCP/IP Configuration and troubleshooting
Required
3
Years
Ability to modify system registry (regedit)
Required
3
Years
Support and Troubleshooting of Office 2007/2010, IE8, IE9
Required
3
Years
Rebuilding Outlook Profiles
Required
3
Years
Thorough understanding of Active Directory - client side
Required
3
Years
Build and deploy/setup client machines
Required
3
Years
Demonstrated experience providing support with remote tools
Required
3
Years
Install and troubleshoot 3rd party applications on the desktop
Required
3
Years
Experience with Hard Drive Encryption
Highly desired
3
Years
Troubleshoot network printers
Required
3
Years
A+ Certification
Nice to have