Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  Will perform all roles of a Desktop Support staff.  Will be first contact for support tickets escalated from the Help Desk staff and will assist staff with hardware issues and imaging desktop equipment.
Complete Description:  Some work may be required outside of  M-F (7 to 5), not to exceed a 40 hour work week
This role is focused on actual desktop support and not help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.
Candidate must be able to:-Handle difficult situations with clients and turn them into a win for the desktop support team-work trouble tickets from system-be a mentor to less experienced Desktop Staff, and be able to work tickets that they pass on-solve issues desk side and through remote desktop-answer how to questions and resolve issues related to applications, printers, connectivity-setup and install new PC’s,-maintain a positive outlook, be professional, and provide excellent customer service RequiredMore than 4 years of relevant experience and preferred education of 2 year degree or equivalent technical studyExperienced in PC (desktop/laptop/thin client) support - both desk side and remote Experienced in PC operating system support - Windows 7/10 installation, patching, and troubleshooting Desktop – Windows 7 to Windows 10 MigrationAbility to troubleshoot issues with Microsoft Office 2010/2013 Windows networking TCP/IP Configuration and troubleshootingAbility to troubleshoot issues with Microsoft Internet Explorer and Google ChromeAbility to install and troubleshoot issues with a variety of in-house developed and 3rd- party software Troubleshoot network printersExperienced in Windows networking TCP/IP configuration and troubleshooting Ability to modify system registry (regedit)Printers - troubleshoot network printer connectivity issuesUnderstand and comply with State of Iowa security requirements
DesiredExperienced in Google device (Chromebox/Chromebook) support Experienced in support of the Google Office Suite of productsExperienced in Apple device (iPad, MacBook and iPhone) support Thorough understanding of Microsoft Active Directory - client side Ability to use industry standard remote tools - preference for SCCM Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfee Industry certification (A+, Network+, MCP, etc.)

SkillRequired / DesiredAmountof ExperienceExperienced in PC (desktop/laptop/thin client) support - both desk side and remoteRequired3YearsExperienced in PC operating system support - Windows 7/10 installation, patching, and troubleshootingRequired3YearsDesktop – Windows 7 to Windows 10 MigrationRequired3YearsAbility to troubleshoot issues with Microsoft Office 2010/2013Required3YearsWindows networking TCP/IP Configuration and troubleshootingRequired3YearsAbility to troubleshoot issues with Microsoft Internet Explorer and Google ChromeRequired3YearsAbility to install and troubleshoot issues with a variety of in-house developed and 3rd- party softwareRequired3YearsTroubleshoot network printersRequired3YearsExperienced in Windows networking TCP/IP configuration and troubleshootingRequired3YearsAbility to modify system registry (regedit)Required3YearsPrinters - troubleshoot network printer connectivity issuesRequired3YearsExperienced in Google device (Chromebox/Chromebook) supportHighly desired  Experienced in support of the Google Office Suite of productsHighly desired  Experienced in Apple device (iPad, MacBook and iPhone) supportHighly desired  Thorough understanding of Microsoft Active Directory - client sideHighly desired  Ability to use industry standard remote tools - preference for SCCMHighly desired  Experienced with hard drive encryption - encrypting, decrypting, and troubleshooting; preference for Bitlocker and McAfeeHighly desired  certification (A+, Network+, MCP, etc.)IndustryHighly desired