Job Seekers, Please send resumes to resumes@hireitpeople.com WE HAVE TWO OPEN POSITIONS
Perform all roles of a level 2/ level 3 Desktop Support technician.  Must have experience supporting complex systems and/or custom hardware/software.
This role is focused on level 2/3 desktop support and is not level 1 help desk phone support.   The ideal candidate must have hands on troubleshooting experience to cover anything on the desktop.Candidate must be able to:- handle difficult situations with clients and turn them into a win for the desktop support team- work trouble tickets from a service desk system- solve issues desk side and through remote desktop- answer how-to questions and resolve issues related to applications, printers, connectivity- image, setup, and install new PC’s - maintain a positive outlook, be professional, and provide excellent customer serviceGreater detail outlined in the skills matrix.Some work may be required outside of M-F (7 to 5), not to exceed a 40 hour work weekAt least 3 years of relevant experience and preferred education of 2 year degree or equivalent technical study


SkillRequired / DesiredAmountof ExperienceGeneral desktop support either client side or remoteRequired3YearsBuild and deploy/setup client machinesRequired3YearsDesktop – Windows 7 installation, support, patching, and troubleshootingRequired3YearsDemonstrated experience providing support with remote toolsRequired3YearsSupport of Office 2010/2013, IE 9/10/11Required3YearsWindows networking TCP/IP configuration and troubleshootingRequired3YearsThorough understanding of Active Directory – client sideRequired3YearsAbility to modify system registry (regedit)Required3YearsInstall and troubleshoot 3rd party applications on the desktopRequired3YearsTroubleshoot network printersRequired3YearsExperience with hard drive encryptionRequired2YearsA+ certification or MCPNice to have