To Apply for this Job Click Here

Top 3-4 Technical Skills

1-2 years in a desktop/helpdesk role - They'll be first point of contactExperience supporting the installation, maintenance, and troubleshooting of desktop computers, laptops, printers, and network servicesSolid understanding of the Windows Operating System and computer hardware

Summary

The Information Systems Specialist is part of the Information Technology Service Desk Team and is the direct support for the installation, maintenance, and troubleshooting of desktop computers, laptops, printers, and network services. This is an entry-level position and the first point of contact for users who contact the service desk team through phone, email, and ticketing systems to ensure that users receive appropriate assistance, status updates, and resolution in a timely manner. Assists in the installation, implementation, and upgrades of internal systems and maintains a tracking system for usage evaluation.

Position Responsibilities

Fields incoming requests and incidents to resolve technical issues through the ticketing system. Escalates advanced issues to appropriate team members or other teams. Notifies user of escalation through status updatesMaintains records and inventory of computers, hard drives, monitors, RSA tokens, travel laptops, and other computer accessoriesResponsible for daily service desk activities monitoring ticketing system and providing support to remote users, VPN, Microsoft Office, Windows and Mac OS support, iPhones, desk phones, tablets, local/network printers, and any industry softwarePerforms Windows & Mac imaging of computer systems, setting up new hire employees with equipment & gathering equipment from off-boarding employeesProvides support for on-site/off-site meetings, conference rooms, and audio/video-related supportPerforms hardware support including installs, troubleshooting, basic repairs, printer maintenance, e-waste, and responsibility for the storage and inventory tracking of new and used equipmentLearns to use professional concepts. Applies company policies and procedures to resolve the routine issue and normally receives detailed instructions on all work. Works on assignments tasked by the Service Desk SupervisorWorks on problems of limited scope and articulates issues and need for guidance, as applicableOther duties as assigned

Basic Qualifications (Required Skills & Experience)

High School Diploma or GED equivalent requiredMinimum 1 - 2 years of relevant experience or equivalent combination of education, training, and experienceHas a solid understanding of the Windows Operating System and computer hardwareStrong computer skills and proficiency in Microsoft OfficeDemonstrates strong customer service for phone and face-to-face interactionEffective, clear, and concise written and verbal communication skills. Articulates solutions in an effective and cohesive manner

Other Qualifications & Desired Competencies

Demonstrates effective analytical, problem-solving, interpersonal, time management, organizational & interpersonal skillsAble to excel in a fast-paced, deadline-driven environment, where small teams share a broad variety of dutiesDisplays strong initiative and drive to accomplish goals and meet company objectivesTakes ownership and responsibility for current and past work productsIs committed to learning from mistakes and driven to improve and enhance the performance of oneself, others, and the companyWorks well with others and consistently demonstrates teamwork, and collaboration, and puts the success of the team above one's own interests. Shares ideas and knowledge with others 1380741 - MJA_1736806086 To Apply for this Job Click Here