Description We are looking for a skilled Desktop Support Analyst to join our team in Boston, MA. As a key member of the IT department, you will provide comprehensive support for hardware and software systems, ensuring seamless operations in a hybrid work environment. This is a Contract-to-permanent position, offering an excellent opportunity for growth and collaboration with cross-functional teams. Responsibilities: • Deliver prompt and effective support for hardware and software issues in a hybrid work setting. • Act as a second-level escalation point for IT Help Desk matters, ensuring compliance and user satisfaction. • Image, configure, and deploy systems, install pre-approved software, and conduct routine maintenance. • Collaborate with internal IT teams and external vendors to troubleshoot complex technical issues. • Maintain accurate records of asset inventory and incident resolutions using standard tools. • Support onboarding and offboarding processes, as well as device lifecycle management. • Ensure timely follow-up and resolution of service tickets and requests. • Troubleshoot and maintain laptops, desktops, docking stations, and printers. • Assist users with wireless connectivity and mobile device support for Windows, Mac, and Apple iOS platforms. • Set up and maintain audio visual equipment and conference rooms, ensuring smooth operations. Requirements • Associate degree or equivalent work experience in IT; certifications such as CompTIA A+ or Microsoft MD-100/MD-101 are preferred. • Minimum of 5 years of hands-on experience in desktop support within a detail-oriented setting. • Proficiency with Windows operating systems, Microsoft 365 applications, and remote support tools. • Familiarity with law firm software, workflows, and platforms like iManage and ServiceNow is advantageous. • Expertise in troubleshooting mobile devices, imaging technologies, and endpoint management tools. • Strong client service skills with a proactive approach to resolving technical issues. • Excellent verbal and written communication abilities, with a focus on delivering user-centric solutions. • Ability to manage tasks effectively in a fast-paced environment while maintaining attention to detail. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .