Kforce has a client in Laurel, MD that is seeking a Desktop Support Analyst. Responsibilities: * Provides hardware, software, network problem diagnosis and resolution via telephone or onsite for end users * The Desktop Support Analyst provides application support on all Endpoint (desktop, tablet, smart phones, etc.) platforms * Installs, repairs, and supports all endpoint devices, applications, printers, faxes and other office equipment Works and follows up with other technical staff members within IT Team to ensure the assigned tasks are completed * Contributes information for IT FAQs, knowledgebase and instructions to address commonly experienced technical issues related to configuration, hardware, networking and applications * Develops and executes documented, repeatable processes to troubleshoot desktop services and systems and recommend improvements * Maintains an inventory of IT related assets, including hardware and software on each desktop computer system * The Desktop Support Analyst identifies recurring incidents and trends and escalates appropriately * Interacts with customers, via multiple communications methods, per established customer service and quality guidelines