Description We are seeking an experienced Desktop Support Analyst to join our client's Field Technician team. This onsite role requires 2+ years of experience in installing, configuring, troubleshooting, and supporting end-user technologies in an enterprise environment. The territory for this position supports Dane County. Key Responsibilities: + Repair and maintain thousands of desktops, laptops, and other PC devices. + Install new PCs and laptops to replace end-of-life equipment. + Manage inventory and properly dispose of outdated equipment according to company policy. + Maintain and close work orders in a ticketing system. + Provide expert-level technical assistance in support and preparation of desktop-supported applications and hardware. + Handle escalated support issues from the helpdesk. + Travel to various locations within the territory, with mileage and travel time covered. Technical Skills and Experience: + Extensive knowledge of desktop technology, including operating systems (Windows 10 and 11), desktop applications, hardware, laptop systems, and peripherals. + Experience with Microsoft Office 365, SCCM, Active Directory, and ChromeBooks. + Mobile phone support for both iOS and Android. + Familiarity with call tracking software, remote desktop management tools, and conflict resolution. + Strong analytical and problem-solving skills. + Excellent customer service and communication skills (both oral and written). + Experience supporting a large user base (2000+). + Ability to install and maintain PCs, routers, hubs, and switches. + Proficiency in monitoring software/hardware for optimal performance and installing new hardware and software. Qualifications: + Minimum of 2 or more years of experience in desktop support within an enterprise-sized organization. + Ability to work independently and perform extensive troubleshooting and diagnostic work. + Comfortable entering correctional institutions as part of the job. + Valid driver's license and willingness to use personal vehicle for travel to various locations. Work Schedule: + Most field techs work four ten-hour days, but a five-day work week is also possible. + This role is 100% onsite supporting the Dane County territory. Pay and Benefits The pay range for this position is $25.00 - $27.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Madison,WI. Application Deadline This position will be accepting applications until Jan 10, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.