Description Explaining intricate technical information to the non-technical user is an essential skill for this position. Candidates who consider themselves to be driven individuals who are most productive in an active and positive environment will be great fits for this job. This Desktop Support Analyst position, which is a long-term contract / temporary opportunity, is located in the Bethlehem, Pennsylvania, area. 100% ONSITE IN EAST STROUDSBURG, PA - MUST BE WITHIN A COMMUTABLE DISTANCE Your responsibilities: - Solve computer problems, and implement appropriate action/solutions - Supply computer desktop support in accordance with established policies and procedures - Hardware repairs with the appropriate vendors - Meet regularly and effectively with ticket submitters - Retain, investigate, and restore computer systems, hardware, printers, and computer peripherals - Administer support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems - Support records of daily data communication transactions, issues and remedial actions taken or installation activities 100% ONSITE IN the ALLENTOWN REGION Requirements 100% ONSITE IN EAST STROUDSBURG, PA - MUST BE WITHIN A COMMUTABLE DISTANCE EAST - Desktop support or related experience - Windows 11 experience - Command of MS Windows 10 - Deep understanding of Active Directory - Microsoft 365 Enterprise experience - Microsoft Office 365 experience - Knowledgeable when it comes to writing reports, business correspondence, user instructions, and procedure manuals 100% ONSITE IN the ALLENTOWN REGION Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .