Description We are offering a long term contract employment opportunity for a Desktop Support Analyst in our Chicago office, operating within the detail-oriented services industry. This role will require you to be onsite and provide comprehensive technical support to our users, with a focus on problem resolution and user satisfaction. Responsibilities: • Delivering efficient and reliable support to users, aiding with deskside assistance primarily • Solving a variety of tech-related issues, with a focus on Android Development, Cisco Technologies, and Citrix Technologies • Demonstrating proficiency in handling computer hardware and Dell Technologies • Managing Active Directory and Apple Devices in accordance with company policies • Ensuring data protection through reliable Backup Technologies and Configuration Management • Utilizing Intapp and iManage for effective task and document management • Employing Kofax Capture for document scanning and data extraction • Ensuring secure web transactions through Zscaler • Maintaining expertise in Citrix systems for virtualization, networking, and cloud services. Requirements • Proficiency in Android Development, with a strong ability to troubleshoot application issues and optimize performance. • Solid understanding of Cisco Technologies, with experience in setting up, maintaining, and troubleshooting Cisco network systems. • Expertise in Citrix Technologies, demonstrating the ability to manage and resolve Citrix server issues. • Strong knowledge of Computer Hardware, able to diagnose and repair hardware issues effectively. • Familiarity with Dell Technologies, with the ability to utilize Dell software and hardware solutions to support business operations. • Experience with Active Directory, capable of managing user accounts and access controls. • Proficiency in handling Apple Devices, including troubleshooting, maintenance, and software updates. • Knowledge of Backup Technologies, ensuring data security and recovery in case of system failures. • Expertise in Configuration Management, with the ability to maintain and improve system settings for optimal performance. • Familiarity with Intapp, capable of navigating its features to support detail-oriented services operations. • Proficiency in using iManage, with a demonstrated ability to manage documents and emails effectively. • Experience with Kofax Capture, with the ability to manage document capture processes. • Knowledge of Zscaler, with the ability to manage cloud security solutions. • Demonstrated skills in Citrix, with the ability to manage Citrix environments and troubleshoot issues effectively. Technology Doesn't Change the World, People Do.® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .