Job Description **Job Purpose** We are looking to hire a Desktop Support Engineer to provide fast and effective support for computer hardware and software issues. You will be required to work on-site or via remote connection and assist with hardware installations, software upgrades, systems integrations, and troubleshoot basic IT-related issues. To ensure success, you should have extensive knowledge of current operating systems and applications, good problem-solving skills, and high-level interpersonal skills. **Essential Functions** + Provide remote and on-site support for one or more locations as needed + Responding to end user support requests and escalations from the Helpdesk via tickets + Hardware installations, upgrades, and troubleshooting + Installing Windows software, patches, updates, and 3rd party applications + Knowledge of desktop encryption + Workstation deployments + Workstation image creation and management + Providing basic guidance in computer operation and management + Special projects as required. **Education** + Bachelor's degree in computer science or information technology preferred. **Experience** + 2 to 3 years of IT experience **Certifications, Accreditations, Licenses** + Microsoft 365 Certified: Modern Desktop Administrator Associate preferred + A+ Certification preferred **Special Knowledge, Skills, and Abilities** + Knowledge of computer hardware systems, chipsets, memory modules, and peripherals + Knowledge of SCCM and other popular organizations endpoint support systems (such as Automox, Ivanti, Manage Engine) – used for imaging, software updates, reporting, remediation, software applications, and remote connection systems + Knowledge of PowerShell, scripting, Grouo Policy and Active Directory + Experience with Dell and HP computer hardware + Knowledge of Windows 10 and 11 operating systems and domain environments + Experience with mobile devices (IOS, Android, Windows) + Ability to independentily research, troubleshoot and solve complex hardware and software issues + Self-motivated and able to work independently with limited supervision + Ability to travel and work after hours support/On-Call when necessary + Excellent interpersonal skills + Good written and oral communication skills required to communicate action items taken to resolve IT-related issues to end-users in terms easily understood + Ability to lift 50 pounds + HDL is required **Supervisory Responsibility** No Supervisory Responsibility Salary Range: $60,000 to $84,000 _We were made aware of an employment scam in which a third-party is creating false communications under the Hawaiian Telcom name. We want to reiterate that Hawaiian Telcom never seeks payment from job applicants and only reaches out from @hawaiiantel.com email addresses. We are encouraging applicants to apply through our website at_ Hawaiian Telcom Careers (https://www.hawaiiantel.com/aboutus/Careers) _for added security._