Job Description Your Team & Role: This role is to provide onsite (5 days per week) Desktop Support (e.g., Windows, O365, mobile, peripherals, laptops) for employees and contractors. San Francisco is the primary work location, with occasional (as needed) travel to Los Angeles, Fresno, and Sherman Oaks sites. In addition to applied technical expertise and experience, you will bring excellent problem solving, communication and teamwork skills, along with agile ways of working, strong business insight, an inclusive leadership attitude and a continuous focus on learning. Here is What You Can Expect on a Typical Day:  Resolves technical issues from incoming hardware/software incidents for onsite and remote users.  Provide support for conference room technology (pre-meeting testing and in-meeting troubleshooting) · Assists with device installation or moves (disconnect/reconnect), managed print setup and troubleshooting, mobile device configuration and troubleshooting · Documents and tracks status of client inquiries, coordinates appropriate response and follows up to ensure client satisfaction.  Exercises judgment within defined procedures and practices to determine appropriate action, and raise escalations, as necessary. The Skills & Expertise You Bring:  Strong knowledge of ticketing systems (ServiceNow) · Proficiency with computer software and hardware · Ability to troubleshoot client problems by identifying the symptoms, reviewing documentation, asking smart questions, consulting technical partners as needed, with the goal of quickly resolving the reported issue and following up to ensure long term success of the solution.  Ability to use remote access tools to interact with client's computer, search through files and install software drivers to resolve issues · Provide on demand troubleshooting scripts. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements - Strong experience providing white glove desktop support - Highly skilled in troubleshooting and resolving technical issues - Experience with ServiceNow ticketing system - Experience with Dell laptops - Experience supporting high level employees - Comfortable with light travel to Los Angeles. Fresno, and Thousand Oaks quarterly (travel will be reimbursed) - Experience with Aternity - Experience with NextThink - Experience with Splunk null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.