Desktop Support Engineer 

 

About the role

As the "Front Door" to the Technology Team, you'll engage with diverse users and cutting-edge technologies, enhancing your technical skills and customer service abilities. 

In this role, you'll provide prompt support, boosting overall productivity and user satisfaction. 

Your problem-solving skills will be key as you navigate various technologies and expand your IT knowledge. 

This exciting position includes user support, participation in projects, and documentation.

 

In this key role you’ll: 

Provide 1st line support logging calls that require 2nd or 3rd line assistance. Actively prioritise incoming workflows and log job/work/project items in the appropriate systems.  Take responsibility for analysing the root cause of issues, Utilizing your problem-solving skills to effectively remedy or provide advice on the actions required to ensure the systems environment is fully operational.  Ensure infrastructure is maintained in a manner according to the Chubb Information Protection policy. 

 

 To be successful and grow in this role, you will ideally bring the following 

Familiarity with Windows 10/11. Skilled in installation and configuration. Understanding of user accounts and permissions. Proficiency in Task Manager and Device Manager. Knowledge of TCP/IP and DNS. Ability to diagnose common issues. Basic use of Command Prompt and PowerShell. Knowledge of Windows Defender and BitLocker. Familiarity with backup and recovery options.

 

Possess a keen understanding of technology and its application to address complex business challenges effectively. Exhibit a proven ability to engage stakeholders with genuine empathy and insight. Ability to cultivate an environment of open communication and collaboration, encouraging the sharing of innovative ideas. Ability to present a range of data-driven solutions, clearly outlining their advantages and disadvantages, while illustrating potential outcomes with compelling examples. Actively monitor the implementation of solutions, demonstrating a readiness to adapt and refine approaches based on actionable feedback from real-world scenarios.

We don’t expect you to have every skill listed. If you possess the majority, we want to hear from you! Your unique talents could be just what we need to make our team even stronger and our managers are equipped to support you growth and development

 

Location: 

Wellington

Role Type

Full Time, Permanent 

 

Benefits on offer when you join Chubb Life NZ

Flexible working Group Life, Trauma, Income, Healthcare and Travel Insurance  Additional annual leave Bonus + Stock Purchase options  Wellbeing subsidy and partner discounts Endorse my cause & payroll giving  We will demonstrate care for our people and selflessly support your growth and development.  We will foster an inclusive environment that embraces diversity and ensures psychological safety and well-being for everyone, regardless of location.

 

Why you’ll love working for Chubb Life

Chubb Life is the international life insurance division of Chubb, the world's largest publicly traded multiline insurer. Chubb Life operates in 31 markets within Asia Pacific, Latin America, Europe and the Middle East. 

At Chubb Life Insurance New Zealand, we're committed to providing high-quality insurance products and services that help protect New Zealanders. 

We aspire to being a people-centred culture. Chubb Life is committed to equal employment and celebrates individual differences by creating a workplace environment where everyone feels welcomed, respected, and valued, where we wear our Rainbow Tick with pride. 

We place customers at the heart of what we do. We support our customers by listening and understanding their needs, communicating honestly and clearly, and striving to make decisions free of personal bias.  We take feedback seriously and commit to promptly put things right if we get them wrong.

 

Our Values

Across the world, Chubb is guided by our five key values.

 Integrity Customer focus Respect Excellence Teamwork

 

If you’re passionate about seamless service delivery, we’d love to hear from you. 

Applications are reviewed as they are received, and as such, the role may close prior to the deadline date.