The Desktop Support Engineer responds to support requests from end-users and works to resolve their issues professionally and efficiently. This position is responsible for managing all aspects of the end-user computing environment.  The Desktop Support Technician will assist in project management and completion with direction from the Help Desk Manager.  In addition to the support role, this position will be responsible for handling of SharePoint incidents.

Essential Duties and Responsibilities:

Responds to user problems and works to resolve issues efficiently and professionally while developing a good rapport with the user base Maintains updated ticket statuses and documents progress on all issues using company service tracking system Provide support for the corporate Microsoft SharePoint Online environment Creation and management of user accounts and profiles and providing support for password issues Execute terminations, disabling expired accounts in accordance with IT and HR procedures Build and install new user computers and conducts initial user training Maintains asset records for all IT related equipment and licensing Creates and maintains end-user documentation, support procedures and knowledgebase articles Support and maintain the Microsoft Office suite including Outlook connectivity Monitor for and repair virus and malware related issues Maintain quality of service by enforcing desktop and organizational standards Diagnose and solve hardware/software faults Repair and replace computer and peripheral hardware Learn and support the roll-out of new applications Work with IT Purchasing Analyst to obtain quotes for Hardware and software Manage stock of equipment, consumables and other supplies Maintain the IT computer hardware life-cycle Creation and management of phone extensions Install, upgrade, support and troubleshoot for printers and authorized peripheral equipment Maintain physical office infrastructure – cabling, AV Equipment etc. Manage local physical security system Perform and assist in project work On call and afterhours support

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