It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

The Desktop Support Specialist will be part of the End User Services organization. A global team responsible for providing Lumentum employee's a positive and frictionless IT service outcome. This role is an exciting role that is the front-line support for our employee's technical needs. The person in this role will provide professional and timely support for a wide range of IT equipment and software. The Desktop Specialist shall be responsible for troubleshooting problem areas and engaging in root cause problem-solving situations in a professional manner, while also providing in-person technical support or remote support by phone, instant message, video conferencing.

The ideal candidate would be self-motivated and self-directed with the ability to independently prioritize and execute tasks in a fast-paced environment while maintaining a positive attitude. Focus on customer service, communications, and prior experience in a customer service role, demonstrating this capability is required.

Duties and ResponsibilitiesOn-site and remote analysis, diagnosis, and resolution of complex desktop problems for end-users, along with recommending and implementation of corrective solutions for systemsInstall, configure, test, maintain, monitor and troubleshoot end-user systems, phones, and related hardware and software to meet desktop service levelsCollaborate and enable remote support for system administration and networking teams as required.Frequent system administration tasks in Microsoft Active Directory and other application services as requiredAssist in the maintenance and inventory of all equipment, consisting of but not limited to PCs, monitors, laptops, printers and other componentsDocument and enter activities in ITSM platform and managing incidents proactively to resolutionCommunicate application problems and issues to management, development teams and end-usersWork with great attention to detail and ability to work and support various IT processesAssist with other duties as assigned

What experience will allow you the greatest success in this role?Knowledge of PC and laptop hardware components (external and internal)Reliable/demonstrated written and verbal communication and customer service skillsDemonstrated ability to manage priorities and tasks assignedAbility to share how they deliver positive customer engagements3+ years of experience installing, troubleshooting operating systems for PCs in addition to core productivity applications like Office365, multiple browsers, and other softwareKnowledge or certifications with Windows workstation products and Microsoft Office suiteExperience using remote tools to support remote end-users and systemsWorking knowledge of NinjaOne or similar OS deployment tools and PC management experienceKnowledge of AD, Teams, Box or similar, a requirementITILv3 certifications preferred, demonstrated familiarity or prior ITIL certifications a definite plusExperience working in an enterprise ITSM platform, i.e., ServiceNowLarge company experience a plusExcellent analytical, troubleshooting and problem-solving skillsQuick learner, can understand and apply existing and new technologiesAbility to lift and move up to 50 pounds of materialsExperience working in a team-oriented, collaborative environment

We are an equal opportunity employer and value diversity at our company.

We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Please contact us to request accommodation.