We are seeking an experienced IT Support Engineer to provide high-level L1 and L2 support across a dynamic technical environment. This role primarily involves resolving issues via chat and email, supporting a mix of MacBooks, remote Linux development machines, and Google Workspace. The ideal candidate will be proactive, responsive, and capable of handling a variety of support tasks efficiently.

Key Responsibilities:

Provide L1 and L2 technical support through chat and email.

Manage and resolve issues related to MacBooks, Linux development environments, and Google Workspace.

Perform routine support tasks including:

Access provisioning and management

Ticket triage and routing

Case escalation

Internal knowledge base updates

Basic troubleshooting of MacBooks and network issues

Tools and Technologies:

End User Software:

Google Workspace (Gmail, Drive, Groups)

Slack

Okta (Advanced Server Access and Identity Engine)

Notion

GitLab

TigerVNC Client/Server

RDP Clients

Frame

Infrastructure Services:

DHCP (isc-dhcp-server)

DNS (BIND)

Corporate Networking (Meraki)

MDM (Mosyle)

Operating Systems Supported:

Ubuntu (24.04, 22.04, 20.04)

macOS

Windows (Server, 10, 11)

Desired Skills & Attributes:

Strong problem-solving and multitasking abilities

Excellent communication skills

Ability to work independently and escalate issues appropriately

Familiarity with remote troubleshooting and endpoint management