Greetings! Our client Navy Federal Credit Union is the world's largest credit union with over 10 million members, over $149 billion in assets, and over 23,000 employees. Our client is seeking an Desktop Support-ETS-15541-Onsite. You seem to have a rock-solid profile and your overall background seems to be a great match for the position. Please review the below information for clarity on the position description. Description: Needs to Have: + Work Independently or in a collaborative environment + Customer Service Skills + Hardware/Equipment Setup and Support Experience + Windows 11 OS support and troubleshooting Experience + Basic Networking Experience Like to Have: + Security + or Degree related to the IT field or equivalent related work experience + Printer Server Management Experience + ServiceNow Experience + Office 365 and TEAMs Experience A Desktop Support Operator provides support to end-users by troubleshooting hardware and software issues related to desktop systems 1. Proficiency in desktop support tools and techniques. 2. Strong problem-solving and communication skills