Desktop Support II (LSI-NY) Astronics Subsidiary Location Description Role and Responsibilities The IT Desktop Support Technician II, under general supervision, is responsible for receiving and responding to customer requests. This includes but is not limited to hardware, software desktops, servers, networks, and telecommunications. A Desktop Support Technician II resolves and escalates technical problems according to standard operating procedures and within defined service levels. Documents, tracks and monitors problems and resolutions to ensure timely resolution and provides training to end users. **ESSENTIAL JOB FUNCTIONS** + Provide intermediate-level support for hardware and software problems, including diagnosing and repairing desktops, laptops, and peripherals. + Collaborate with Level 3 technicians to resolve complex technical issues. + Install, upgrade, and troubleshoot software applications and operating systems. + Support and maintain network connectivity, including wired and wireless connections. + Document and track all user requests and incident resolutions in a ticketing system. + Assist in documentation of standards and methods. + Meet the attendance guidelines of the job and adhere to departmental and company policies. + Must complete all required Astronics Training programs within a set time frame. + Duties, responsibilities, requirements, and expectations pertaining to this job are subject to change as needed. **OTHER JOB FUNCTIONS:** QUALIFICATIONS (Minimum) To perform this job successfully, an individual must be able to perform each of the essential duties and responsibilities satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. **EDUCATION / EXPERIENCE:** + High school diploma or equivalent; relevant certifications or associate/bachelor's degree preferred. + 2 years of equivalent Desktop Support experience. + Solid knowledge of desktop operating systems. + Familiarity with hardware components, network protocols, and peripheral devices. + Proficiency in troubleshooting common software applications, including Microsoft Office Suite. + Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to end-users. + Strong problem-solving and analytical abilities, with a keen attention to detail. + A commitment to providing outstanding customer service. + This position may require knowledge of SOX / 404 internal audit controls and related documentation. + Ability and willingness for 10% travel, which may include international. + Must be US Person Applicants must have a professional demeanor and possess excellent interpersonal, customer service, multi-tasking, organizational, time management and written/oral communication skills. The ideal candidate will be hard working, a quick learner; detail oriented, well organized and have the ability to work alone as well as with others to reach a common goal. Candidates must have the ability and desire to learn new technologies and increase technical skill set as well as have flexibility with their work schedule. **Language Skills** Excellent communication skills, both verbal and written, with the ability to effectively convey technical information to end-users. Able to read, write and comprehend documentation, instructions, and correspondence. Must possess the ability to effectively present information one-on-one, in a small group situation, to customers, and/or other employees of the organization. **Mathematical Skills** Possess the ability to add, subtract, multiply and divide in all units of measurement including whole numbers, common fractions and decimals. **Reasoning Ability** Strong problem-solving and analytical abilities, with a keen attention to detail. Able to understand IT and manufacturing concepts, as they relate to all job tasks. **Physical Demands *** While performing the duties of this job the employee is required to stand, walk, sit, use hands and or arms to pull handles and push buttons and reach objects. Requirements may also include repetitive motions, climbing, balancing, stooping, bending, reaching, kneeling, crouching, or crawling. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. **Work Environment*** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. *The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Accommodation Request** Astronics LSI is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail LSINY.jobs@astronics.com; or call: 716-655-0800. We will make a determination on your request for reasonable accommodation on a case-by-case basis. **COVID-19 Considerations** The safety, health and well-being of our employees remains our top priority. Astronics is practicing employee safety precautions while onsite. **Compensation** $23-$31/hour Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. An offer of employment is contingent on successfully passing a drug test and background check, and applicants who do not successfully pass both the drug test and background check will not be considered for employment. Position Requirements Full-Time/Part-Time Full-Time About the Organization Astronics Corporation (Nasdaq: ATRO) serves the world's aerospace, defense, and other mission critical industries with proven, innovative technology solutions. Astronics works side-by-side with customers, integrating its array of power, connectivity, lighting, structures, interiors, and test technologies to solve complex challenges. For 50 years, Astronics has delivered creative, customer-focused solutions with exceptional responsiveness. Today, global airframe manufacturers, airlines, military branches, completion centers, and Fortune 500 companies rely on the collaborative spirit and innovation of Astronics. We offer our breadth of technology solutions and services through 11 subsidiary business units and numerous award-winning product brands. Serving our customers is our first priority, and every day we honor this mission with quality, partnership, and energetic global vision. EOE Statement Astronics is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. This position is currently accepting applications.