Apply Now Desktop Support Intern - Summer 2025 at Bandwidth Raleigh, NC Who We Are: Bandwidth delivers world-class messaging, voice, and emergency service connectivity for the world’s biggest brands. We are the APIs and global network behind the platforms that the Global 2000’s use to power their internal communications, contact center platforms, apps, and software. We transform interactions for top-tier orgs—and we do it on a global scale. We’re the only ones who marry the power of our global network with the control and agility offered by our enterprise-grade APIs. Unmatched reliability meets unparalleled control. That’s the Bandwidth way. At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband What We are Looking For: We are looking for a motivated Desktop Support Intern to join us for Summer 2025 who is eager to expand their technical knowledge and learn more about a career in IT. The ideal candidate will possess exceptional customer service skills and strong communication abilities, along with a proven aptitude for troubleshooting complex technical issues. We value teamwork, adaptability, and a strong desire to learn and grow. If you have a passion for technology and a commitment to helping others, we would love to hear from you! What You'll Do: + Work with internal customers to identify, analyze, and effectively solve problems in a timely and organized manner + Set up, maintain, and troubleshoot desktop, notebook (PC, Mac, Linux) and peripherals + Install and configure software on Linux, Mac, Windows + Set up, configure printers, scanners and other peripherals + Document issue resolution using the help desk ticketing system + Maintain and track inventory of all hardware and software resources and parts + Work with outside vendors as needed + Execute other duties as assigned + Other support and IT maintenance duties as needed What You Need: + Working towards a Bachelor’s degree in Information Technology, Business or an equivalent field of study + Basic understanding of Windows, macOS, and Linux operating systems. + Familiarity with common software applications (e.g., Microsoft Office Suite, web browsers, etc). + Knowledge of hardware components, peripherals, and troubleshooting techniques. + Strong customer service skills required. + Willingness to work as part of a team and support colleagues. Bonus Points: + 1+ years hands on IT experience + IDaaS and SaaS Administration experience + Ability to multi-task in fast-paced environment. + Experience working in a structured, process-driven environment. + Experience supporting remote users, including VPN connections. + Linux: CLI and GUI, OS and package installation + Some knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP,, etc.). The Whole Person Promise: At Bandwidth, we’re pretty proud of our corporate culture, which is rooted in our “Whole Person Promise.” We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well… Are you ready for an awesome internship experience? At Bandwidth we’re all about making your time with us fun and fulfilling! Take a break with our 90-minute workout lunch to energize your day, or roll up your sleeves for some cool volunteer activities that give back to our community. You'll also get to meet and connect with our leaders who can share their wisdom and advice. And let’s not forget the fun social activities to bond with your fellow interns! Join us for a summer full of learning, laughter, and new experiences—let’s make some great memories together! Are you excited about the position and its responsibilities, but not sure if you’re 100% qualified? Do you feel you can work to help us crush the mission? If you answered ‘yes’ to both of these questions, we encourage you to apply! You won’t want to miss the opportunity to be a part of the BAND. Applicant Privacy Notice (https://www.bandwidth.com/employee-applicant-privacy-notice)