**Working Title: Desktop Support** **Job Class: Information Technology Specialist 2** **Agency: Minnesota IT Services** + **Job ID** : 82943 + **Location** : St. Paul + **Telework Eligible** : Yes, \#LI-Hybrid + **Full/Part Time** : Full-Time + **Regular/Temporary** : Unlimited + **Who May Apply** : Open to all qualified job seekers + **Date Posted** : 01/15/2025 + **Closing Date** : 01/24/2025 + **Hiring Agency/Seniority Unit** : Minnesota IT Services + **Division/Unit** : Enterprise Desktop Support + **Work Shift/Work Hours** : Day Shift / 08:00 a.m. - 04:30 p.m. + **Days of Work** : Monday - Friday + **Travel Required** : Yes, occasionally + **Salary Range:** $27.76 - $45.14 / hourly; $57,962 - $94,252 / annually + **Classified Status** : Classified + **Bargaining Unit/Union** : 214 - MN Assoc of Professional Empl/MAPE + **FLSA Status** : Nonexempt + Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes **The work you'll do is more than just a job.** At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities. Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services team, which delivers a full suite of services to state agencies, boards, councils, and commissions, and many central services to local government partners. As Desktop Support you will provide quality and consistent, desk side (& remote) technical support to State of MN business users. Job Responsibilities: + Provide quality and consistent 2nd level technical support for the daily operation of Minnesota IT Services business partners and tracking work done via the internal tracking system. + Document, implement and follow processes to provide a consistent end-user experience. Identify the necessary changes that need to be made to provide more proactive, quality service. **This position requires an employee to be onsite at the work location up to three (3) days per week.** + Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services allows an employee to perform work from a telework location and an employee may be required to be in the office based on business needs and other dependencies St. Paul, Minnesota. + Only candidates located in Minnesota and bordering states (Iowa, North Dakota, South Dakota, or Wisconsin) are telework eligible. **Minimum Qualifications** **Candidates must clearly demonstrate all of the following qualifications in their resume.** Resume tips here. (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) **:** Position requires a minimum of two (2) years of desktop technical support experience. Experience must include: + Experience installing, setting up, configuring, and troubleshooting, of computer hardware, software, and peripherals. + Experience with current mobile (Android, iOS) and Windows Client Operating Systems, and MacOS. + Experience with MS Office and industry standard web browsers. + Experience with remote support and collaboration tools (e.g., Bomgar, BeyondTrust, TeamViewer, ConfigMan, RDP, Microsoft Teams, Webex Teams, Slack, Zoom, etc.). + Experience working with incident logging, work tracking systems for retrieving ticket queue for work orders. (e.g., Remedy on Demand, Footprints, ServiceNow, etc.). + Experience imaging desktops and laptops for deployments (e.g., SCCM, Ghost or Acronis). + Experience providing customer service and communication effectively. + Experience with print management, set up, and configuration of printers and MFCs. + Experience and knowledge of Microsoft Group Policies, Active Directory, AD permissions, and OU structures. + Experience in vulnerability remediation and patch management. + Experience working in a networked environment, TCP/IP, cabling, switches, VPN, and wireless resources. A bachelor’s degree or higher in Information Technology or an IT related field substitutes for two (2) years of experience, OR an IT or related associate’s degree substitutes for one (1) year. **Preferred Qualifications** + Experience multitasking, prioritizing, working on deadlines, and creating efficiencies. + Experience writing documentation and presenting ideas to groups of people. + Experience with digital distribution services (e.g., Google Play Store, Microsoft SCCM, Microsoft Store, or Apple App Store). + Demonstrated ability to translate technical information for non-technical staff. + Experience in problem-solving methodology with the ability to multitask in a fast-paced environment. + Proficient in communication and interpersonal skills as applied to interaction with customers, coworkers, and others. + Ability to effectively organize and prioritize work and perform in effective and timely manner. + Experience working with digital encryption methods (e.g., Bitlocker). + Comfortable working as part of a team and independently. **Physical Requirements** Requires moving/lifting devices such as desktops, monitors, laptops, and miscellaneous equipment from multiple locations (Desk to desk or from one agency site to another), lifting devices up on to storage shelves above head (40 lbs.) and being able to gain access under desk. **Additional Requirements** ****This position requires a driver's license for occasional travel between agency-based offices.** It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following: + SEMA4 Records Check (applies to current and past state employees only) + Criminal History Check + Reference Check + Social Security and Address Verification + Education Verification + CJIS Background Check + Driver's License Record Check + Other legally required checks **Minnesota IT Services does not participate in E-Verify. Minnesota IT Services will not sponsor applicant for work visas, including F-1 STEM OPT extensions. All applicants must be legally authorized to work in the United States.** AN EQUAL OPPORTUNITY EMPLOYER Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status. Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.