Kforce has a client that has an exciting Desktop Support Level 2 role in Houston, TX for a one-year contract, with the opportunity to extend longer. Responsibilities may include, but are not limited to the following: * Provide excellent customer service to IT's customers by assisting them during the support process * Install, configure, and maintain desktop and notebook computers and peripherals * Analyze, troubleshoot, and resolve system hardware, software, and networking issues related to desktop and notebook computers that are not resolved at the IT Help Desk or User Support Analyst levels * Maintain an electronic software license management system to minimize paper-based record keeping * Maintain electronic records of asset allocations from IT inventory * Make recommendations to his or her supervisor for improving customer service operations * Use the systems and devices provided, such as disk imaging and software deployment systems, in order to turn around service issues as efficiently as possible * Provide second-level support for all computing infrastructure issues, with a goal of meeting metrics aligned with IT Customer Services' goals * Assume ownership of IT's customers' service requests assigned to him or her, and will assure that service requests are handed off to higher tiers of support, if needed, in an organized fashion * Provide high-quality and timely communications to IT's customers during the service process, using frequent verbal and written communications; Actions taken on a service request will be logged into the IT work order * Maintain and project a professional attitude toward IT's customers at all times and in all circumstances * Diligent and tenacious in assuring that all service requests are handled in a timely manner, to the satisfaction of IT's customers * Provide alternatives when necessary in order to meet IT's customer's business requirements * Provide support to the IT Help Desk and other IT personnel as needed