*Salary for this position is between 55-60K conversion based on salary.



Our client is seeking a Help Desk Support I to support a Federal government client at one of our Washington, DC Metropolitan area locations. Responsibilities Diagnose and resolve software and hardware incidents, including operating systems and across a range of software applications Assist all users with any logged IT-related incident when called upon Conduct problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible Accurately record, update and document requests using the IT service desk system Install and configure new IT equipment Resolve incidents and upgrade different types of software and hardware Resolve incidents with printers, copiers and scanners Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner Participate in the Annual Performance Review Process





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