ITIL Framework: Apply ITIL practices for IT service management and support. Customer Infrastructure: Understand and support customer infrastructure. Hardware & Troubleshooting: Basic hardware knowledge and troubleshooting for desktops and servers. Desktop Support: Provide support for desktop environments and software installation. Networking: Basic understanding of IP addressing. Knowledge of basic show commands in routers and switches. Familiarity with troubleshooting tools such as ping, tracert, and netstat. Experience with network monitoring tools such as Nagios, Cacti, and SolarWinds. Basic understanding of ticketing tools like ServiceNow or Remedy. Security: Basic knowledge of cybersecurity, including threat hunting and incident response. Familiarity with SIEM tools like Radar, LogRhythm, and Splunk. Understanding of external threat intelligence and OSINT. Server: Familiarity with OS backup, basic network sharing, and security. Basic hardware knowledge and troubleshooting. Experience with monitoring tools like SCOM, Nagios, SolarWinds, and New Relic. Storage & Backup: Basic understanding of storage and backup technologies. Knowledge of backup, restore, and archive operations. Understanding of disk drives, RAID, SAN fabrics, and storage monitoring. Familiarity with tape libraries, backup appliances, and virtual tape libraries. Basic understanding of ticketing tools. Monitoring: Basic understanding of networking concepts and infrastructure components. Database: Basics of SQL and relational databases, including normalization. Data management concepts in systems like Excel, MS Access, MySQL, and PostgreSQL. Understanding of relational database principles such as indexes and triggers. Knowledge of SQL client and database management tools. End User Computing: Basic endpoint knowledge. Familiarity with remote support tools. Proficiency in MS Office and related products. Basic knowledge of web browsers.