Job Seekers, Please send resumes to resumes@hireitpeople.com Short Description:  
The Desktop Support Specialist supports in-house teams and responds in person to helpdesk tickets.
Complete Description:  Provides first and second level support for to desktop PCs and Printers within DTI facilities.  This support is usually Deskside or on-site supportEmphasis is on troubleshooting PC operating systems and investigating hardware/software problems to locate and correct malfunction. Ideal candidate must have proven experience:Configuring and networking desktop computersTroubleshoot, diagnose and resolve issues with PCs and Networked PrintersSupport light troubleshooting of Avaya phone systemsImage/Ghost desktop systemsMACs of existing systems for upgrades/repair of desktopsStrong customer serviceNetwork problems at this level are more complex requiring the incumbent to probe for information when the nature and cause of the problem is unclear and the solution is not obvious. Candidate should have had some prior experience with ticketing systems.Candidate should have proven ability of working independently to resolve issues on multiple sites.Travel may be throughout the State of DE using private vehicleSupport until 8:00pm will be required 2x per month on a team-rotating basis.State and Federal Background check required for this position (expense of contractor/vendor)SkillRequired / DesiredAmountof ExperienceSupporting and troubleshooting Windows 10 Operating SystemRequired3YearsTroubleshooting hardware and Software issues on Desktop ComputersRequired3YearsWindows XP support and troubleshootingRequired3YearsWindows 7 support and troubleshootingRequired3YearsPrior expereince with MS deployment tools for imagingRequired1YearsExperience working with Ticketing softwareRequired1YearsPrior experience working with ServiceNowHighly desired1YearsKnowledge of Imaging ComputersNice to have2YearsPrior experience with Active Directory User Creation and Computer CreationNice to have2Years