Our information technology team is the foundation behind every endeavor at SailPoint. They ensure that all of our orgs are able to execute, connect and innovate in a secure environment through duties such as supporting network databases and systems, updating system hardware and software, troubleshooting for system errors, and assisting team members in supporting all data security and optimization.

SailPoint, the industry leader in Identity Security, is seeking an experienced and dynamic IT professional to support SailPoint crew members. This position will be responsible for providing technical support to SailPoint crew members in their respective region as well as coordinating escalations, logistics and other support needs for team members globally.

Responsibilities

Be the first point of contact for all technical support issuesEscalate trouble tickets to our infrastructure and development teams as appropriateCoordinate end user support with other Helpdesk team members or teamsPerform basic Active Directory/O365 administrative tasksPerform hardware and software maintenance / troubleshooting on all end user equipmentPerform preventative maintenance on equipment and softwareProvide support and assistance to local and remote employeesTrack and document your work clearly and efficientlyAssist with administering new and existing systems and softwareCreate documentation of solutions to reported issues, resolution steps, support proceduresDocument processes and take inventory of systemsPerform other duties as assigned

Minimum Requirements:

Experience creating documentation, how to articles or equivalentProven troubleshooting abilities with a strong customer service orientationAbility to effectively prioritize and execute tasks, be organized and manage your timeAbility to exercise good judgementAbility to setup, install, configure, and troubleshoot basic Windows and Mac applicationsExcellent oral and written communication skillsExcellent self-task management skillsFamiliarity with setup, install, and configure of Android and iOS devices preferredFamiliarity with automated provisioning tools, service desk software preferredCustomer service oriented

Education:

HS Diploma or equivalent

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

$53,620 - $76,600 - $99,580

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome everyone to our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.