• Experience: Minimum 10+ years of IT service management experience, with 5+ years in a leadership role focused on End User Computing within the BFSI sector.

• Technical Expertise: Strong understanding of desktop operations, MECM, virtualization (VDI, Citrix DaaS), deployment strategies, GPO, vulnerability management, AppSense, Ivanti, and application packaging.

• Leadership & Communication: Excellent stakeholder management, team leadership, and communication skills.

• Regulatory Knowledge: Experience in BFSI regulatory requirements related to IT security, compliance, and risk management.

• Experience with AI-driven IT support solutions, endpoint security tools, and digital experience monitoring.

• Familiarity with modern workspace technologies, Windows Autopilot, and cloud-based EUC solutions.

• Strong analytical and problem-solving capabilities with a proactive approach to service improvement.