Desktop Support Specialist (On-site, Wed 1am-7:30am, Thurs-Sat 7pm-7:30am) - ITS-Operations **Galveston, Texas, United States** **New** Information Technology UTMB Health Requisition # 2501221 **Minimum Qualifications:** Associates degree or equivalent in related field and no experience required. **Job Summary:** Provides entry level, basic technical support of desktop computers, thin clients, applications, and related technology. **Job Duties:** + Respondtorequestsandproblemsincludinginstalling,monitoring,diagnosing,repairing,maintaining,andupgradingallPChardware,software,andequipmenttoensureoptimalworkstation performance + Interactwithapplicationsoftwareandoperatingsystemstodiagnoseandresolveunique,non-recurring problems. + Assistwiththeinstallation,configuration,andongoingusabilityofdesktop,laptops,MACs,peripheral equipment and software within established standards and guidelines + Troubleshoottroubleticketstoresolvebasictechnicalproblemswithdesktopcomputingequipment. + Troubleshoot printer issue calls. + Provide customer assistance using directory services and remote access tools. + Assist with hardware troubleshooting on desktop computers, laptops, MACs and thin computers. + Adheres to internal controls and reporting structure. **Knowledge/Skills/Abilities:** Experience Supporting Windows 10 OS, Office 365, OneDrive, Mac OS, PC and Laptop Hardware in an enterprise environment. **Salary Range:** Actual salary commensurate with experience. **Work Schedule:** On-site, Wed 1am-7:30am, Thurs -Sat 7pm-7:30am, and as needed on occasion. **Equal Employment Opportunity** UTMB Health strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. As a VEVRAA Federal Contractor, UTMB Health takes affirmative action to hire and advance women, minorities, protected veterans and individuals with disabilities. Compensation